Hiroshima Electric Railway (9033) · InitiativeRestated
Improving Customer Satisfaction through Facility Upgrades and Employee Training
First written in FY2017. 1 of 2 entries say "Restated". Latest entry: FY2018.
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Improving customer satisfaction through leisure facility renovations and employee trainingA theme 1 companies write about · 0 as a headwind · 1 as a tailwind
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- FY2018RestatedAnnual report
「In the leisure and services businesses, diversification of leisure activities and intensifying price competition with peers are matters of concern, and difficult conditions are expected to continue. We will nevertheless conduct active sales activities and work to improve customer satisfaction.」
The company continues to pursue a policy of operating its leisure and services businesses through active sales activities and improvements in customer satisfaction. - FY2017First statedAnnual report
「We will conduct active sales activities while upgrading facilities and enhancing employee training to improve customer satisfaction.」
Across the leisure and services businesses, the company identifies facility upgrades and employee training, in addition to sales activities, as means of improving customer satisfaction.