Difficulty Securing Human Resources and Deterioration in Service Quality Amid Population Decline
First written in FY2021. 1 of 2 entries say "Mitigated", first in FY2022. Latest entry: FY2022.
The whole theme swung hardest in 2025: 15 of 60 companies on the "Worse" side.
19 other companies' latest entry also says "Mitigated".
- FY2022MitigatedAnnual report
「In response, the Group is strengthening recruitment and training across the consolidated group, promoting the use of talent within the Group and securing the personnel it needs. In addition, it is undertaking various measures, including reviewing personnel and employee benefits systems to provide diverse and flexible ways of working that do not depend on regular employees or full-time workers.」
In response to the risk of difficulty securing personnel, the Company identified recruitment and training, the use of talent within the Group, reviews of personnel and employee benefits systems, and diverse and flexible working arrangements as countermeasures. - FY2021First statedAnnual report
「Over the long term, amid declining birthrates, population aging and population decline, employee turnover and hiring difficulties may become more serious. If labor shortages lead to declining service quality or reputational damage, the Group's business performance and financial position may be adversely affected by customer and business-partner attrition.」
Employee turnover, hiring difficulties and labor shortages associated with declining birthrates, population aging and population decline were newly identified as key risks.