Impact of Customer Complaints and Litigation on Credit and Financial Results
First written in FY2016. 4 of 5 entries say "Restated". Latest entry: FY2024.
The whole theme swung hardest in 2025: 2 of 17 companies on the "Worse" side.
24 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「However, if customers file complaints or lawsuits in the future for any reason, this could affect the Group’s reputation and financial results, regardless of whether the allegations are substantiated.」
顧客クレーム・訴訟提起による信用および業績への影響リスクと、販売後のアフターサービスを充実させる対応が継続している。 - FY2020RestatedAnnual report
「However, if customers file complaints or lawsuits in the future for any reason, this could affect the Group’s reputation and financial results, regardless of whether the allegations are substantiated.」
顧客クレーム・訴訟提起による信用および業績への影響リスクが継続している。 - FY2019RestatedAnnual report
「However, if customers file complaints or lawsuits in the future for any reason, this could affect the Group’s reputation and financial results, regardless of whether the allegations are substantiated.」
顧客クレーム・訴訟提起による信用および業績への影響リスクが継続している。 - FY2017RestatedAnnual report
「However, if customers file complaints or lawsuits in the future for any reason, this could affect the Group’s reputation and financial results, regardless of whether the allegations are substantiated.」
顧客クレーム・訴訟提起による信用および業績への影響リスクが再掲されている。 - FY2016First statedAnnual report
「However, if customers file complaints or lawsuits in the future for any reason, this could affect the Group’s reputation and financial results, regardless of whether the allegations are substantiated.」
Customer complaints and lawsuits after the sale of investment apartments are identified as risks to the Group’s reputation and financial results.