Creating added value by anticipating and adapting to customer needs
First written in FY2016. 5 of 6 entries say "Restated". Latest entry: FY2023-Q2.
12 other companies' latest entry also says "Restated".
- FY2023-Q2RestatedAnnual report
「The company is also working to preserve the value of customers' important assets, improve customer satisfaction, and maintain and enhance relationships of trust with customers by providing and proposing services that anticipate their diversifying needs.」
The policy of prioritizing anticipation of customer needs, service provision and proposals, and the maintenance and enhancement of asset value, customer satisfaction and relationships of trust continues. - FY2022RestatedAnnual report
「To maintain and enhance relationships of trust with customers, the company will devote greater effort than before to customer relations, strengthen customer success, and undertake specific measures to link these efforts to growth in the group's business.」
The policy of pursuing business growth by strengthening relationships of trust with customers, customer relations and customer success continues. - FY2022-Q1RestatedAnnual report
「The company is actively pursuing non-face-to-face communication activities and customer satisfaction activities. By providing and proposing services that anticipate customers' diversifying needs, it is working to improve customer satisfaction and maintain and enhance its relationships of trust with customers.」
The policy of prioritizing anticipation of customer needs, service provision and proposals, and improvements in customer satisfaction and relationships of trust continues, together with non-face-to-face activities. - FY2021RestatedAnnual report
「To earn high praise and the trust of customers, the company, as one that constantly takes on new challenges, will anticipate customer needs at all times and respond flexibly.」
The policy of anticipating customer needs and responding flexibly through challenge and adaptation has been reiterated. - FY2019RestatedAnnual report
「As a company that constantly takes on new challenges, it will use “challenge” and “adaptation” as its key words, anticipate customer needs at all times and respond flexibly.」
The policy of anticipating customer needs and adding value through challenge and adaptation has been reiterated. - FY2016First statedAnnual report
「To earn high praise and the trust of customers, the company, as one that constantly takes on new challenges, will use “challenge” and “adaptation” as its key words, anticipate customer needs at all times and respond flexibly.」
The company states that anticipating customer needs, pursuing challenge and adaptation, and creating added value through marketing are its operating policies.