Differentiating the rental business through a focus on central locations and value-added services
First written in FY2019. 13 of 25 entries say "Advanced", first in FY2020. Latest entry: 2026-09-18.
The whole theme swung hardest in 2022: 6 of 44 companies on the "Worse" side.
19 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「In the real estate rental business, to maximize the benefits to existing owners, we aim to eliminate vacancies through area marketing, optimal rent setting based on an AI appraisal system and executed transaction examples, and leasing strategy proposals that leverage our network of brokerage firms in the Tokyo metropolitan area. These efforts have achieved high occupancy rates for properties managed by the Group. In addition to the full-scale introduction of a dedicated app for sharing information with owners, we introduced a housing equipment warranty service offering coverage of up to 20 years for equipment failures outside manufacturers' warranty periods, thereby contributing to the preservation of asset value and seeking to further improve customer satisfaction.」
In addition to conventional area marketing, AI appraisals, rent setting and the brokerage network, the Company fully introduced a dedicated information-sharing app and a housing equipment warranty service offering coverage of up to 20 years. - FY2025-H1RestatedAnnual report
「In the real estate rental business, to maximize the benefits to existing owners, we aim to eliminate vacancies through area marketing, optimal rent setting based on an AI appraisal system and executed transaction examples, and leasing strategy proposals that leverage our network of brokerage firms in the Tokyo metropolitan area. These efforts have achieved high occupancy rates for properties managed by the Group. We also promote continuous information sharing and exchange by introducing an app for exchanging information with owners and conducting customer satisfaction surveys.」
Rental management measures using area marketing, AI appraisals, rent setting, a brokerage network, an information-sharing app and customer satisfaction surveys, together with the achievement of high occupancy rates, continue. - FY2024-Q3RestatedAnnual report
「In the real estate rental business, to maximize the benefits to existing owners, we aim to eliminate vacancies through area marketing, optimal rent setting based on an AI appraisal system and executed transaction examples, and leasing strategy proposals that leverage our network of brokerage firms in the Tokyo metropolitan area. These efforts have achieved high occupancy rates for properties managed by the Group. We also promote continuous information sharing and exchange by introducing an app for exchanging information with owners and conducting customer satisfaction surveys.」
Rental management measures using area marketing, AI appraisals, rent setting, a brokerage network, an information-sharing app and customer satisfaction surveys, together with the achievement of high occupancy rates, continue. - FY2024-Q1RestatedAnnual report
「In the real estate rental business, to maximize the benefits to existing owners, we aim to eliminate vacancies through area marketing, optimal rent setting based on an AI appraisal system and executed transaction examples, and leasing strategy proposals that leverage our network of brokerage firms in the Tokyo metropolitan area. These efforts have achieved high occupancy rates for properties managed by the Group. We also promote continuous information sharing and exchange by introducing an app for exchanging information with owners and conducting customer satisfaction surveys.」
Rental management measures using area marketing, AI appraisals, rent setting, a brokerage network, an information-sharing app and customer satisfaction surveys, together with the achievement of high occupancy rates, continue. - FY2023-Q2RestatedAnnual report
「We are actively pursuing remote communications and customer service activities adapted to customers in distant locations, including the use of social media and the introduction of VR viewing tours for prospective tenants. Through tenant recruitment activities adapted to changes in the operating environment, we are maintaining high occupancy rates.」
Efforts using social media, VR viewing tours for prospective tenants, and remote tenant recruitment activities for customers in distant locations, together with the maintenance of high occupancy rates, continue. - FY2023-Q1AdvancedAnnual report
「We are actively pursuing remote communications and customer service activities adapted to customers in distant locations, including the use of social media and the introduction of VR viewing tours for prospective tenants. Through tenant recruitment activities adapted to changes in the operating environment, we maintain high occupancy rates and strive to preserve the value of customers' important assets, improve customer satisfaction, and maintain and strengthen relationships of trust by providing and proposing services that anticipate customers' diversifying needs.」
In addition to conventional remote communications, the Company introduced social media and VR viewing tours for prospective tenants, advancing remote tenant recruitment activities and efforts to maintain high occupancy rates. - FY2022RestatedAnnual report
「In the real estate rental business, to maximize the benefits to existing owners, we aim to eliminate vacancies through area marketing, optimal rent setting based on an AI appraisal system and executed transaction examples, and leasing strategy proposals that leverage our network of brokerage firms in the Tokyo metropolitan area. These efforts have achieved high occupancy rates for properties managed by the Group.」
Rental management measures using area marketing, AI appraisals, rent setting and a brokerage network, together with the achievement of high occupancy rates, continue. - FY2022-Q3RestatedAnnual report
「In the real estate rental business, to maximize the benefits to existing owners, we aim to eliminate vacancies through area marketing, optimal rent setting based on an AI appraisal system and executed transaction examples, and leasing strategy proposals that leverage our network of brokerage firms in the Tokyo metropolitan area. These efforts have achieved high occupancy rates for properties managed by the Group. We also promote continuous information sharing and exchange by introducing an app for exchanging information with owners and conducting customer satisfaction surveys.」
Rental management measures using area marketing, AI appraisals, rent setting, a brokerage network, an information-sharing app and customer satisfaction surveys, together with the achievement of high occupancy rates, continue. - FY2022-Q2AdvancedAnnual report
「In the real estate rental business, to maximize the benefits to existing owners, we aim to eliminate vacancies through area marketing, optimal rent setting based on an AI appraisal system and executed transaction examples, and leasing strategy proposals that leverage our network of brokerage firms in the Tokyo metropolitan area. These efforts have achieved high occupancy rates for properties managed by the Group. We also promote continuous information sharing and exchange by introducing an app for exchanging information with owners and conducting customer satisfaction surveys.」
The Company implemented rental management measures using area marketing, AI appraisals, rent setting based on executed transaction examples, and leasing proposals supported by a brokerage network, achieving high occupancy rates. It also introduced an information-sharing app for owners and customer satisfaction surveys. - FY2022-Q1RestatedAnnual report
「For the major MIJAS and EL FARO series, the Group provides an integrated one-stop service from product creation through property management, helping maintain high quality and high occupancy rates. The series have earned high evaluations as highly profitable investment real estate products, generating synergies within the Group, including repeat purchases of investment real estate series.」
The provision of a one-stop service from product creation through management, maintenance of high quality and high occupancy rates, and synergies from repeat purchases continue to be reported. - FY2021AdvancedAnnual report
「To maintain and enhance relationships of trust with customers, the company will devote greater effort than before to customer relations, strengthen customer success, and undertake specific measures to link these efforts to growth in the group's business.」
In addition to conventional seminars and service-quality improvements, the Company explicitly identifies a focus on customer relations and stronger customer success initiatives as specific measures. - FY2021-Q3RestatedAnnual report
「For the major MIJAS and EL FARO series, the Group provides an integrated one-stop service from product creation through property management, helping maintain high quality and high occupancy rates. The series have earned high evaluations as highly profitable investment real estate products, generating synergies within the Group, including repeat purchases of investment real estate series.」
The provision of a one-stop service from product creation through management, maintenance of high quality and high occupancy rates, and synergies from repeat purchases of MIJAS and EL FARO continue to be reported. - FY2021-Q2RestatedAnnual report
「For the major MIJAS and EL FARO series, the Group provides an integrated one-stop service from product creation through property management, helping maintain high quality and high occupancy rates. The series have earned high evaluations as highly profitable investment real estate products, generating synergies within the Group, including repeat purchases of investment real estate series.」
The policy and effects of providing a one-stop service from product creation through management, maintaining high quality and high occupancy rates, and generating synergies through repeat purchases of MIJAS and EL FARO continue to be reported. - FY2021-Q1AdvancedAnnual report
「In the real estate rental business, the various seminars regularly held for existing owners have had to be canceled, but we continue to share and exchange information with existing owners through remote communications and customer satisfaction surveys. For the major MIJAS and EL FARO series, the Group provides an integrated one-stop service from product creation through property management, helping maintain high quality and high occupancy rates. The series have earned high evaluations as highly profitable investment real estate products, generating synergies within the Group, including repeat purchases of investment real estate series.」
While in-person seminars were discontinued, the Company shifted to remote communications and customer satisfaction surveys. Specific measures and effects include the one-stop service from product creation through management, maintaining high quality and high occupancy rates, and repeat purchases of MIJAS and EL FARO. - FY2020AdvancedAnnual report
「We actively communicate with existing owners by holding various seminars on rental issues and inheritance tax planning, among other topics, and work to improve the quality of our rental management services. This enabled us to maintain high occupancy rates and increase the number of properties under management. In addition, the high level of trust in the Group's rental management services has generated synergies, including repeat purchases by existing owners of the MIJAS and ELFARO series.」
Specific measures and outcomes have been identified, including seminars for existing owners, improvements in service quality, maintaining high occupancy rates, increasing the number of properties under management, and repeat purchases of MIJAS and EL FARO. - FY2019First statedAnnual report
「A strategy of focusing property supply on central urban areas where high occupancy rates are expected in the future, while differentiating the business by providing value-added services, is required.」
The Company explicitly identifies focused supply to central urban areas and differentiation through value-added services as means of securing stable occupancy rates.