Merchant Eligibility Screening and Corrective Action by the Customer Consultation Office
First written in FY2016. 18 of 19 entries say "Restated". Latest entry: FY2023.
No other company in this theme has enough history to compare yet.
- FY2023RestatedAnnual report
「When accepting new franchisees, we screen their suitability, including any history of violations of the Building Lots and Buildings Transaction Business Act and any adverse publicity concerning their management. We have also established a Customer Service Department within the Company to respond directly to customer complaints and pay close attention to franchisees' compliance with laws and regulations and provide corrective guidance.」
Reconfirms suitability screening at the time of new franchise affiliation and complaint handling and corrective guidance by the Customer Service Department. - FY2023-Q2RestatedAnnual report
「During the cumulative second quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2022RestatedAnnual report
「When accepting new franchisees, we screen their suitability, including any history of violations of the Building Lots and Buildings Transaction Business Act and any adverse publicity concerning their management. We have also established a Customer Service Department within the Company to respond directly to customer complaints and pay close attention to franchisees' compliance with laws and regulations and provide corrective guidance.」
Reconfirms suitability screening at the time of new franchise affiliation and complaint handling and corrective guidance by the Customer Service Department. - FY2022-Q3RestatedAnnual report
「During the cumulative third quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2022-Q2RestatedAnnual report
「During the cumulative second quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2022-Q1RestatedAnnual report
「During the cumulative first quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
Indicates no new changes relating to the risks associated with franchisee suitability screening and corrective action by the Customer Service Department. - FY2021-Q3RestatedAnnual report
「During the cumulative third quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in business and other risks, and indicates no new changes relating to franchisee suitability screening or corrective action by the Customer Service Department. - FY2020-Q3RestatedAnnual report
「During the cumulative third quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2020-Q2RestatedAnnual report
「During the cumulative second quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2019RestatedAnnual report
「When accepting new franchisees, we screen their suitability, including any history of violations of the Building Lots and Buildings Transaction Business Act and any adverse publicity concerning their management. We have also established a Customer Service Department within the Company to respond directly to customer complaints and pay close attention to franchisees' compliance with laws and regulations and provide corrective guidance.」
Reconfirms suitability screening at the time of new franchise affiliation and complaint handling and corrective guidance by the Customer Service Department. - FY2019-Q3RestatedAnnual report
「During the cumulative third quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2019-Q2RestatedAnnual report
「During the cumulative second quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2018RestatedAnnual report
「When accepting new franchisees, we screen their suitability, including any history of violations of the Building Lots and Buildings Transaction Business Act and any adverse publicity concerning their management. We have also established a Customer Service Department within the Company to respond directly to customer complaints and pay close attention to franchisees' compliance with laws and regulations and provide corrective guidance.」
Reconfirms suitability screening at the time of new franchise affiliation and complaint handling and corrective guidance by the Customer Service Department. - FY2018-Q2RestatedAnnual report
「During the cumulative second quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2018-Q1RestatedAnnual report
「During the cumulative first quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2017RestatedAnnual report
「When accepting new franchisees, we screen their suitability, including any history of violations of the Building Lots and Buildings Transaction Business Act and any adverse publicity concerning their management. We have also established a Customer Service Department within the Company to respond directly to customer complaints and pay close attention to franchisees' compliance with laws and regulations and provide corrective guidance.」
Reconfirms suitability screening at the time of new franchise affiliation and corrective action by the Customer Service Department. - FY2017-Q2RestatedAnnual report
「During the cumulative second quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
States that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2017-Q1RestatedAnnual report
「During the cumulative first quarter, there were no material changes in the company's financial position, operating results or cash flows, including any abnormal fluctuations, or in the risks relating to the business and other matters described in the securities report for the previous fiscal year.」
Explicitly states that there have been no material changes in the risks relating to franchisee suitability screening and corrective action by the Customer Service Department. - FY2016First statedAnnual report
「When accepting new franchisees, we screen their suitability, including any history of violations of the Building Lots and Buildings Transaction Business Act and any adverse publicity concerning their management. We have also established a Customer Service Department within the Company to respond directly to customer complaints and pay close attention to franchisees' compliance with laws and regulations and provide corrective guidance.」
Uses suitability screening at the time of new franchise affiliation and the Customer Service Department as mechanisms for regulatory compliance and complaint handling.