Quality Control and Customer Response Risk
First written in FY2026. . Latest entry: 2026-09-25.
The whole theme swung hardest in 2026: 5 of 46 companies on the "Worse" side.
6 other companies' latest entry also says "First stated".
- 2026-09-25First statedOther Disclosures
「HGA accreditation is the highest-level designation under the agency ranking system established by Aioi Nissay Dowa Insurance, certifying agencies that combine the highest standards of solicitation quality, operational quality and agency management quality and can provide customers with the optimal products and highest-quality services. It is awarded only to the top 5% of all agencies.」
It was confirmed for the first time that レーベンコミュニティ’s insurance agency division had obtained the highest-level HGA accreditation under the agency ranking certification system. Double-checking application preparation and contract booking procedures, together with internal training, was presented as an initiative to improve quality. - FY2026First statedAnnual report
「Maintaining quality control ・Declining customer satisfaction and loss of credibility resulting from prolonged customer service issues ・Spread of negative publicity through social media posts and other channels ・Legal liability and liability for performance in sales transactions in the event of a breach of contract ・Measures to address failures to fulfill responsibilities following a contractor's closure」
Maintaining quality control was independently identified as a Rank B key risk, with regular audits, root-cause investigations, training and coordination through digital tools presented as countermeasures.