Risk of strain on administrative operations due to rapid changes in the external environment
First written in FY2023-Q3. 1 of 2 entries say "Reframed", first in FY2025. Latest entry: FY2025.
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- FY2025ReframedAnnual report
「If existing administrative operations cannot respond to changes in the economic or regulatory environment, expansion in business scale or scope, outbreaks of infectious diseases, or other environmental changes, or if the development of internal controls and other systems falls behind, this could not only disadvantage customers but also damage the Group's reputation and adversely affect its financial condition and business performance.」
The previous risk of strain on administrative operations caused by infectious diseases was reorganized as a broader risk relating to systems and controls, including the economic and regulatory environment, expansion of business scope, and delays in developing internal controls. - FY2023-Q3First statedAnnual report
「At Dai-ichi Life, claims for insurance benefits and other payments surged as COVID-19 infections spread, so we have taken measures including reinforcing staffing in the department responsible for insurance claims and other payments. If infections such as COVID-19 spread further, however, administrative operations could come under strain. If rapid changes in the external environment make it impossible for the existing administrative framework to respond and cause disadvantage to customers, as described above, the Group's reputation could deteriorate, potentially adversely affecting its business performance.」
Against the backdrop of a surge in claims for insurance benefits and other payments as COVID-19 infections spread, the risk that existing administrative operations would come under strain, causing customer disadvantage and reputational damage, was newly disclosed as a standalone risk.