Business continuity and customer response to the spread of COVID-19

「The special measure of paying hospitalization benefits and other benefits when a person diagnosed with COVID-19 recuperated at an accommodation facility or at home under the supervision of a physician or other medical professional, deemed hospitalization, was terminated on or after 8 May 2023.」

「Ordinary revenues declined mainly because premium and other income decreased, owing to the impact of Dai-ichi Life Insurance Company, Limited refraining from sales activities as COVID-19 spread, and the decline in insurance sales through financial institution counters at Dai-ichi Frontier Life Insurance Co., Ltd. following the issuance of a state of emergency, among other factors.」

「For the first quarter of the fiscal year, consolidated ordinary revenues totaled ¥1,791.3 billion, down 2.1% year on year, comprising ¥1,023.0 billion in premium and other income, down 17.9%, ¥710.0 billion in investment income, up 34.0%, and ¥58.2 billion in other ordinary revenues, up 7.8%. The main factor was a decline in premium and other income due in part to the impact of refraining from sales activities as the spread of COVID-19 continued.」

「To prevent the spread of COVID-19, the Group is continuing timely and appropriate communication with customers by establishing sales and administrative systems that take into account the health and infection prevention of customers and employees. At the same time, as a life insurer, we are fulfilling our role by introducing special measures to protect customers' lives and making prompt payments of insurance claims and benefits, while advancing initiatives in cooperation with the international community toward bringing the situation under control as soon as possible.」