Progress of Our Initiatives to Prevent and Detect Fraudulent Incidents at an Early Stage (as of the end of August 2026)
Sony Life Insurance Co., Ltd. (a consolidated subsidiary of the filing company)
Chiba Life Planner Center, Fifth Branch (Chiba Prefecture); Himeji Life Planner Center, Second Branch (Hyogo Prefecture); Sony Life insurance contracts; exclusive agency (Premier Agency)
One former sales employee used money received under the pretext of investment and asset management for personal purposes, while another former sales employee used money received after falsely claiming that it would be switched to another product for personal purposes. The company recognizes that sales activities and customer service becoming dependent on specific individuals, resulting in personal and closed relationships, may constitute a significant risk.
The impact on consolidated results is undetermined at present. The amount identified in the money fraud cases was approximately ¥21.9 million, and the amount identified in the inappropriate receipt and payment of money outside insurance operations was approximately ¥5.5 million. The accounting classification of both amounts is Not disclosed.
The impact on consolidated results is undetermined at present. If matters requiring disclosure arise based on the results of the ongoing investigation, they will be announced promptly.
Related procedures
On-site inspection by the Financial Services Agency under Article 129, paragraph 1 of the Insurance Business Act
Financial Services Agency
Company response
Customer confirmations and fact-finding were conducted. The company is responding after obtaining the views of external experts, including lawyers. Whether a third-party committee or special investigation committee has been established is Not disclosed.
Expand direct and ongoing contact between customers and headquarters; for all applications, headquarters will also confirm by telephone the contract details, customers' intentions and the appropriateness of the application procedures; strengthen alerts through regular contact from headquarters using multiple communication channels; through the digitalisation of procedures, clearly display for each sales employee the authority held and the scope of business they may handle in serving customers; enhance explanations of handling rules; introduce procedures using video
For customers who cannot be reached, the company will continue confirmation efforts through multiple emails, postal mail and telephone calls. Completion of confirmations for all customers is expected by the end of November 2026. The company will proceed with analysis of the causes, consideration of measures to prevent recurrence, customer support and responses to the Financial Services Agency's on-site inspection.
The company plans to announce the results of customer confirmations, measures to prevent recurrence and the status of customer support around mid-December 2026.
| Item | Details |
|---|---|
| Event name | Progress of Our Initiatives to Prevent and Detect Fraudulent Incidents at an Early Stage (as of the end of August 2026) |
| Date of occurrence | June 2021 to October 2023 and April 2023 to November 2024 (money fraud incidents related to insurance operations); the period in which the inappropriate receipt and payment of money occurred is Not disclosed |
| Date recognized / date notice received | Identified through reports and other information received during customer confirmations in June and July 2026. Date of receipt of notification concerning the Financial Services Agency's on-site inspection: Not disclosed |
| Subject Entity | Sony Life Insurance Co., Ltd. (a consolidated subsidiary of the filing company) |
| Target Locations / Products | Chiba Life Planner Center, Fifth Branch (Chiba Prefecture); Himeji Life Planner Center, Second Branch (Hyogo Prefecture); Sony Life insurance contracts; exclusive agency (Premier Agency) |
| Cause | One former sales employee used money received under the pretext of investment and asset management for personal purposes, while another former sales employee used money received after falsely claiming that it would be switched to another product for personal purposes. The company recognizes that sales activities and customer service becoming dependent on specific individuals, resulting in personal and closed relationships, may constitute a significant risk. |
| Amount of Impact on Business Performance | The impact on consolidated results is undetermined at present. The amount identified in the money fraud cases was approximately ¥21.9 million, and the amount identified in the inappropriate receipt and payment of money outside insurance operations was approximately ¥5.5 million. The accounting classification of both amounts is Not disclosed. |
| Impact on Earnings Forecast | The impact on consolidated results is undetermined at present. If matters requiring disclosure arise based on the results of the ongoing investigation, they will be announced promptly. |
| Type of litigation or proceeding | On-site inspection by the Financial Services Agency under Article 129, paragraph 1 of the Insurance Business Act |
| Court or authority | Financial Services Agency |
| Date of filing / date of action | Date of receipt of notification concerning the on-site inspection: Not disclosed |
| Investigation structure | Customer confirmations and fact-finding were conducted. The company is responding after obtaining the views of external experts, including lawyers. Whether a third-party committee or special investigation committee has been established is Not disclosed. |
| Measures to prevent recurrence | Expand direct and ongoing contact between customers and headquarters; for all applications, headquarters will also confirm by telephone the contract details, customers' intentions and the appropriateness of the application procedures; strengthen alerts through regular contact from headquarters using multiple communication channels; through the digitalisation of procedures, clearly display for each sales employee the authority held and the scope of business they may handle in serving customers; enhance explanations of handling rules; introduce procedures using video |
| Outlook | For customers who cannot be reached, the company will continue confirmation efforts through multiple emails, postal mail and telephone calls. Completion of confirmations for all customers is expected by the end of November 2026. The company will proceed with analysis of the causes, consideration of measures to prevent recurrence, customer support and responses to the Financial Services Agency's on-site inspection. |
| Planned follow-up disclosure | The company plans to announce the results of customer confirmations, measures to prevent recurrence and the status of customer support around mid-December 2026. |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.One former sales employee used money received under the pretext of investment and asset management for personal purposes, while another former sales employee used money received after encouraging customers to cancel insurance contracts and take other actions for personal purposes. Other incidents remain under investigation.