Progress of our efforts to prevent and detect improper conduct at an early stage
Sony Life Insurance Co., Ltd., its sales employees and former sales employees, and its exclusive agencies (プレミア・エージェンシー)
Approximately 90,000 customers served by Sony Life’s exclusive agencies, approximately 2.7 million customers served by its sales employees, insurance contracts and investment products, among others
The impact on consolidated results is undetermined at this time
The impact on consolidated results is undetermined at this time. If any matters requiring disclosure arise based on the results of future investigations, they will be announced promptly.
Company response
Fact-finding and investigations are being conducted while confirming the views of external experts, including attorneys.
Strengthen direct contact with customers by head office; change the system to add information corresponding to each sales employee’s professional qualifications and the products they are authorized to handle (scheduled to begin in October 2026); for all applications, have head office confirm the contract details and the customer’s intentions by telephone (scheduled to begin in April 2027); regularly contact all existing customers from head office through the app, LINE, SMS, email, telephone and other channels to confirm that no improper conduct has occurred (scheduled to begin in April 2027)
Sony Life will continue confirming matters with customers served by its exclusive agencies and sales employees, and expects to complete confirmation for substantially all customers by the end of November 2026. Based on the confirmation results, Sony Life will analyze the causes and consider further strengthening its efforts.
Sony Life plans to announce around mid-September 2026 the results of confirmation with customers served by its exclusive agencies, the progress of confirmation with customers served by its sales employees, and other related information.
| Item | Details |
|---|---|
| Event name | Progress of our efforts to prevent and detect improper conduct at an early stage |
| Date of occurrence | Reports were received by 24 April 2026, and the status of confirmation was compiled as of 22 May 2026 |
| Date recognized / date notice received | 24 April 2026 |
| Subject Entity | Sony Life Insurance Co., Ltd., its sales employees and former sales employees, and its exclusive agencies (プレミア・エージェンシー) |
| Target Locations / Products | Approximately 90,000 customers served by Sony Life’s exclusive agencies, approximately 2.7 million customers served by its sales employees, insurance contracts and investment products, among others |
| Amount of Impact on Business Performance | The impact on consolidated results is undetermined at this time |
| Impact on Earnings Forecast | The impact on consolidated results is undetermined at this time. If any matters requiring disclosure arise based on the results of future investigations, they will be announced promptly. |
| Investigation structure | Fact-finding and investigations are being conducted while confirming the views of external experts, including attorneys. |
| Measures to prevent recurrence | Strengthen direct contact with customers by head office; change the system to add information corresponding to each sales employee’s professional qualifications and the products they are authorized to handle (scheduled to begin in October 2026); for all applications, have head office confirm the contract details and the customer’s intentions by telephone (scheduled to begin in April 2027); regularly contact all existing customers from head office through the app, LINE, SMS, email, telephone and other channels to confirm that no improper conduct has occurred (scheduled to begin in April 2027) |
| Outlook | Sony Life will continue confirming matters with customers served by its exclusive agencies and sales employees, and expects to complete confirmation for substantially all customers by the end of November 2026. Based on the confirmation results, Sony Life will analyze the causes and consider further strengthening its efforts. |
| Planned follow-up disclosure | Sony Life plans to announce around mid-September 2026 the results of confirmation with customers served by its exclusive agencies, the progress of confirmation with customers served by its sales employees, and other related information. |
Items this document does not state (14)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Taking seriously the situation reported by multiple customers, Sony Life is conducting confirmation and investigations from the perspectives of customer protection and its social responsibilities. In light of the fact that multiple instances of improper receipt or transfer of money have already been confirmed, Sony Life will further strengthen its efforts to prevent such conduct and detect it at an early stage.