Sony Life’s initiatives to prevent and detect misconduct at an early stage

ソニー生命保険株式会社 (a consolidated subsidiary of Sony Financial Group Inc.), its exclusive agency プレミア・エージェンシー, and the insurance sales representatives affiliated with that agency

Customers served by the exclusive agency プレミア・エージェンシー and the relevant insurance sales representatives. The scope of the review covers all customers served by ソニー生命's exclusive agencies and employees.

ソニー生命 is verifying the facts of each reported matter on an individual-case basis. It plans to disclose the progress of its current verification process by the end of May 2026, and will make further timely disclosures thereafter. Establishment of a third-party committee or special investigation committee: Not disclosed

① Changes to procedures that could be susceptible to misuse for misconduct (from fiscal 2017 onward): As a general rule, applications are processed without paper using dedicated sales terminals, and application procedures using paper forms have been discontinued / For procedures involving withdrawals, various measures have been implemented, including enhanced identity verification, prohibiting the designation of third-party accounts, and lowering the maximum amount of policyholder loans / Customers must sign when a contract is not finalized due to circumstances arising after the application. ② Review of various systems for sales employees (from fiscal 2018 onward): Compensation and qualification systems for sales employees and sales managers have been revised to incorporate factors such as sales quality and the status of internal controls / Screening processes have been strengthened, including enhanced checks of outstanding borrowings before hiring, verification by a third-party organization of the accuracy of career-history declarations, and interviews conducted by specialized head-office interviewers for all prospective hires / Multiple career paths have been made available, including transfers between the sales employee and head-office employee systems and transfers to branches with different compensation systems, such as consulting support branches. ③ Strengthening of the internal control framework (from fiscal 2018 onward): Based on the three lines of defense model, ソニー生命 clarified that branch managers, as risk owners, are responsible for internal controls at sales offices, and introduced a regional headquarters structure / A management division was established within the head-office sales supervision headquarters, with a head of the management division appointed / Compliance officers belonging to the management division were assigned to branches and agency offices nationwide / Quality control personnel were assigned to practice internal controls together with sales managers. ④ Strengthening the governance framework and fostering the organizational culture (from fiscal 2017 onward): Outside directors with specialized compliance expertise were appointed / Employee work rules were revised to explicitly prohibit such conduct as monetary transactions involving customers or between employees, and to specify that violations would be subject to strict disciplinary action / The booklet "Principles of Compliance and Risk Management" was introduced and distributed to all employees, and compliance-related discussions were conducted in various training programs. ⑤ Avoiding situations in which customers and sales employees are isolated from oversight (from fiscal 2024 onward): A process requiring the customer's authority to be explicitly stated was made mandatory at the time of application / Once every 3 years, a specialized head-office department contacts customers directly to confirm contract details and communicate important points concerning the handling of money / The company is further promoting a joint customer-protection system in which multiple sales employees share information about a customer's circumstances and protect the customer as a team.