Japan's No. 1 in Customer Satisfaction
First written in FY2017. 7 of 8 entries say "Restated". Latest entry: FY2021.
The whole theme swung hardest in 2018: 2 of 10 companies on the "Worse" side.
10 other companies' latest entry also says "Restated".
- FY2021RestatedAnnual report
「At the same time, by actively using telephone and other tools and promoting communication without being tied to face-to-face interactions, we were able to provide customers with more comprehensive service than through our previous sales activities and further improve customer satisfaction.」
The Company is reaffirming its policy of using telephone and other tools to improve customer satisfaction even while face-to-face sales activities are restricted. - FY2020-Q2RestatedAnnual report
「Against this backdrop, under our management philosophy of "providing a richer life to more people through securities investment," our Group has established "Hope Courier (a courier delivering hope)" and "super-retail securities firm" as its target vision, provides proprietary services such as Solution Style, differentiates itself from other companies, and works to improve customer satisfaction.」
The Company is reaffirming its efforts to improve customer satisfaction through proprietary services and differentiation, but there is no statement indicating achievement of “No. 1 in customer satisfaction in Japan.” - FY2019RestatedAnnual report
「We will seek to further improve customer satisfaction by expanding our “solution style,” which we promote, to cover not only existing customers but also companies and universities that are our partners.」
The Company is reaffirming its policy of expanding the scope of customer satisfaction initiatives from existing customers to partner companies and universities, while expanding its solution style. - FY2019-Q2RestatedAnnual report
「Since welcoming 日本アジア証券株式会社 into our group on 1 March 2017, we have worked to improve customer satisfaction by leveraging the resources of both companies. Through the merger of the two companies, we will seek to further improve customer satisfaction and enhance corporate value through the efficient use of management resources and further strengthening of our management base.」
The Company is reaffirming its policy of improving customer satisfaction, using management resources more efficiently and strengthening its management base through integration with 日本アジア証券. - FY2019-Q1RestatedAnnual report
「Through the merger of the two companies, we will seek to further improve customer satisfaction and enhance corporate value through the efficient use of management resources and further strengthening of our management base.」
The Company is reaffirming its policy of improving customer satisfaction, using management resources more efficiently and strengthening its management base through the merger with 日本アジア証券. The achievement of the target level of being No. 1 in customer satisfaction in Japan is not stated. - FY2018-Q3RestatedAnnual report
「Through the merger of the two companies, we will seek to further improve customer satisfaction and enhance corporate value through the efficient use of management resources and further strengthening of our management base.」
The Company is reaffirming its policy of improving customer satisfaction through the merger with 日本アジア証券. No further specific definition of the level represented by “No. 1 in customer satisfaction in Japan” is provided. - FY2018-Q2RestatedAnnual report
「Through the merger of the two companies, we will seek to further improve customer satisfaction and enhance corporate value through the efficient use of management resources and further strengthening of our management base.」
The Company has stated its aim of improving customer satisfaction through the merger with 日本アジア証券. No further specific definition of the level represented by “No. 1 in customer satisfaction in Japan” is provided. - FY2017First statedAnnual report
「We will always consider how to please our customers and earn their appreciation, and, with a customer-first approach, aim to become Japan’s No. 1 securities company in customer satisfaction.」
For the first time, an explicit goal of becoming Japan’s No. 1 in customer satisfaction was recorded through a customer-first approach.