Follow-Up with Dormant Customers and Account Reactivation
First written in FY2024-Q1. 3 of 5 entries say "Restated". Latest entry: FY2025-H1.
0 other companies' latest entry also says "Restated".
- FY2025-H1RestatedAnnual report
「Iwai Cosmo Securities Co., Ltd. continued to focus on proposal-based sales of Japanese and U.S. equities while providing digitally enabled financial services, including webinars and market commentary videos on YouTube, to enable more effective sales activities in addition to regular customer follow-up.」
The company continues regular follow-up with customers, including those who have not traded for a certain period, combining this with digital information services and consultative sales activities to maintain and strengthen customer engagement. - FY2024RestatedAnnual report
「In addition to these initiatives, the company produced television commercials to raise corporate and service awareness and began broadcasting the “In-Person Trading” commercial, which promoted the use of investment information from the company’s analysts to support customers’ asset building, and the “Online Trading (The Sleepless Global Economy)” commercial, which introduced the U.S. stock trading service offered through its online trading service, “Cosmo Nettrade.”」
This quotation indicates that the television commercials continued to be broadcast, while no new developments in follow-up with dormant customers can be confirmed in the main text for the fiscal year. - FY2024-Q3RestatedAnnual report
「In addition to these initiatives, the company strengthened follow-up and outreach to customers who had not conducted transactions for a certain period and worked to improve customer satisfaction and reactivate accounts.」
The company continued efforts to enhance follow-up and outreach to dormant customers, with the aim of improving customer satisfaction and reactivating accounts. - FY2024-Q2AdvancedAnnual report
「In addition to these initiatives, the company strengthened follow-up and outreach to customers who had not conducted transactions for a certain period and worked to improve customer satisfaction and reactivate accounts.」
The company continued efforts to enhance follow-up and outreach to dormant customers, with the aim of improving customer satisfaction and reactivating accounts. - FY2024-Q1First statedAnnual report
「To follow up with customers who had not conducted transactions for a certain period, the company established a specialist team to make appointments with customers and focused on improving customer contact, customer satisfaction and the reactivation of accounts.」
For the first time, the company disclosed specific measures to establish a specialist team to follow up with customers who had not traded for a certain period, secure appointments, strengthen customer engagement and reactivate accounts.