Announced details
Prevention of special fraud losses, protection of customer assets, and community safety
Prevented a customer from suffering a special fraud loss
Iwai Cosmo Securities was awarded a letter of appreciation
Letter of appreciation
Nara Police Station
Osaka Call Center
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Counterparty | Nara Police Station |
| Relationship with the Company | Iwai Cosmo Securities was awarded a letter of appreciation |
| Applicable area | Prevention of special fraud losses, protection of customer assets, and community safety |
| Award/certification name | Letter of appreciation |
| Awarding / certifying body | Nara Police Station |
| Location | Osaka Call Center |
| Quantitative Effects | Prevented a customer from suffering a special fraud loss |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.When the customer was attempting to sell a large amount of securities and appeared confused because they could not clearly explain the reason for the sale, the employee suspected possible fraud. After listening to the customer, the employee offered to accompany them to the police station. A review involving police officers determined that the case involved special fraud, preventing the customer from suffering a loss.