Business Continuity and Customer Service in Response to COVID-19
First written in FY2020. 1 of 3 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2026: 2 of 7 companies on the "Worse" side.
- FY2022DroppedAnnual report
「Economic conditions in Japan and overseas saw inflation accelerate worldwide as a result of supply constraints originating in the spread of COVID-19, followed by a recovery in demand and tightening labor markets.」
The wording used through the previous fiscal year, which listed infection prevention, securing transaction opportunities and expanding information-provision channels as separate response measures, cannot be found in the current fiscal year’s main text. The economic impact of the pandemic itself, however, is described as part of the business environment and as a risk. - FY2021RestatedAnnual report
「We will continue strengthening our infection-control measures and work to ensure that customers have opportunities to transact with us. In addition, as the COVID-19 pandemic continues to spread, we need to identify customers’ needs in the current environment closely and respond appropriately, including by expanding the means of providing information to customers and offering products that address changes in their risk tolerance.」
Continuing measures to prevent infection, maintain business continuity and secure transaction opportunities, expand information-provision channels, and offer products suited to customers’ risk tolerance. - FY2020First statedAnnual report
「We believe that continuing necessary operations while giving top priority to the health and safety of customers and all officers and employees is the Group’s mission. We will continue working to strengthen infection-prevention systems and secure customers’ opportunities to transact. In addition, as the COVID-19 pandemic spreads, it is necessary to identify and respond accurately to customers’ needs in the current circumstances, including expanding means of providing information to customers and offering products that address changes in customers’ risk tolerance.」
The Group independently identifies its response to COVID-19 as a priority issue, citing infection prevention, business continuity, securing transaction opportunities, expanding means of providing information and product responses.