Thorough Implementation of Customer-Oriented Business Conduct
First written in FY2018. 3 of 4 entries say "Restated". Latest entry: FY2025.
33 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「Accordingly, to thoroughly implement business operations based on the principles of integrity and fairness under the Policy on Customer-Oriented Business Conduct, the Group is working to ensure that its officers and employees comply fully with laws and regulations, and continues to develop an environment in which all officers and employees can perform their duties based on high ethical standards. The Group will further promote its face-to-face business model, emphasizing customer-oriented compliance.」
The Group continues to uphold a customer-oriented policy, business operations based on integrity and fairness, compliance with laws and regulations, and a face-to-face model grounded in high ethical standards. - FY2021RestatedAnnual report
「Based on the Policy on Customer-Oriented Business Conduct adopted by the Group, we will put ourselves in our customers’ position and strive to provide kind and courteous service, while giving top priority to customers’ interests and providing products and services suited to their individual needs.」
The Group continues to prioritize customer interests, provide kind and courteous service, and offer products and services suited to customers’ needs. - FY2019RestatedAnnual report
「Based on the Policy on Customer-Oriented Business Conduct adopted by the Group, we will put ourselves in our customers’ position and strive to provide kind and courteous service, while giving top priority to customers’ interests and providing products and services suited to their individual needs.」
The Group continues to prioritize customer interests, provide kind and courteous service, and offer products and services suited to customers’ needs based on its customer-oriented business conduct policy. - FY2018First statedAnnual report
「After formulating its Policy on Customer-Oriented Business Conduct, the Group will provide products and services that meet customers’ needs in accordance with its basic management policy and will work to conduct its business in a customer-oriented manner.」
The company has, for the first time, expressly stated as an independent operating policy the formulation of a Policy on Customer-Oriented Business Conduct and the provision of products and services based on that policy.