Strengthening the implementation framework through the use of IT and digital transformation and enhancing customer convenience
First written in FY2023-Q2. 2 of 5 entries say "Advanced", first in FY2023. Latest entry: FY2026.
The whole theme swung hardest in 2024: 2 of 18 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「2) Strengthening the operating framework Through greater use of IT and DX, we will work to improve customer satisfaction by enhancing convenience for our customers.」
The new medium-term management plan covering fiscal 2025 through fiscal 2027 also continues to identify the use of IT and DX as a means of improving customer convenience and satisfaction. - FY2026-H1RestatedAnnual report
「We formulated a new medium-term management plan covering the 3 years from fiscal 2025 through fiscal 2027. 2) Strengthening the operating framework Through greater use of IT and DX, we will work to improve customer satisfaction by enhancing convenience for our customers.」
The new medium-term management plan also continues to identify greater use of IT and DX as a means of improving customer convenience and satisfaction. - FY2024AdvancedAnnual report
「② Strengthening the operating framework By conducting and analyzing customer surveys, we will work to further improve customer satisfaction by enhancing our ability to make proposals through the provision of market and financial product information via mobile devices, and further improving customer convenience through expanded functions such as online account opening and balance inquiry services.」
Regarding the use of IT and DX, it specifies customer surveys and their analysis, online account opening and balance inquiry services, in addition to the previous provision of information via mobile devices and the simplification of administrative procedures. - FY2023AdvancedAnnual report
「We formulated a new medium-term management plan covering the 3 years from fiscal 2022 through fiscal 2024. ② Strengthening the operating framework To further improve customer satisfaction by conducting and analyzing customer surveys and listening to customers' views, we will work to improve our ability to make proposals by providing market and financial product information via mobile devices, and to improve convenience by simplifying administrative procedures.」
Regarding the strengthening of the operating framework under the new medium-term management plan, it specifies customer surveys and their analysis, information provision via mobile devices and the simplification of administrative procedures as specific measures. - FY2023-Q2First statedAnnual report
「We formulated a new medium-term management plan covering the 3 years from fiscal 2022 through fiscal 2024. 2) Strengthening the operating framework Through greater use of IT and DX, we will work to improve customer satisfaction by enhancing convenience for our customers.」
For the new medium-term management plan covering fiscal 2022 through fiscal 2024, it expressly identified for the first time the further use of IT and DX as specific means of improving customer convenience and satisfaction.