Announced details
Securities industry; asset management for individual investors
Ranked No. 1 on five metrics, including customer satisfaction
Matsui Securities was included in the council's survey and evaluated by it.
The Service Industry Productivity Council of the Japan Productivity Center, the organization that conducts the JCSI (Japanese Customer Satisfaction Index) survey.
First place in customer satisfaction in the securities industry in the first FY2026 JCSI (Japanese Customer Satisfaction Index) survey (ranked No. 1 on five metrics: customer satisfaction, customer expectations, perceived quality, perceived value and willingness to recommend)
Service Productivity & Innovation for Growth, Japan Productivity Center
Chiyoda-ku, Tokyo
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Service Industry Productivity Council, “First FY2026 JCSI (Japanese Customer Satisfaction Index) Survey”
| Item | Details |
|---|---|
| Names of Products / Services Covered | Matsui Securities' financial products and services, Investment Trust Balance Points Program, with rewards of up to 1%, Credit-card investment plan, Money Satellite, YouTube video content for novice investors |
| Counterparty | Service Productivity & Innovation for Growth, Japan Productivity Center |
| Counterparty overview | The Service Industry Productivity Council of the Japan Productivity Center, the organization that conducts the JCSI (Japanese Customer Satisfaction Index) survey. |
| Relationship with the Company | Matsui Securities was included in the council's survey and evaluated by it. |
| Launch date | 2023 (Investment Trust Balance Points Program, with rewards of up to 1%), 2025 (credit-card investment plan) |
| Applicable area | Securities industry; asset management for individual investors |
| Award/certification name | First place in customer satisfaction in the securities industry in the first FY2026 JCSI (Japanese Customer Satisfaction Index) survey (ranked No. 1 on five metrics: customer satisfaction, customer expectations, perceived quality, perceived value and willingness to recommend) |
| Awarding / certifying body | Service Productivity & Innovation for Growth, Japan Productivity Center |
| Location | Chiyoda-ku, Tokyo |
| Quantitative Effects | Ranked No. 1 on five metrics, including customer satisfaction |
| Source | Service Industry Productivity Council, “First FY2026 JCSI (Japanese Customer Satisfaction Index) Survey” |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Matsui Securities has continued to provide valuable financial products and services for individual investors under its corporate philosophy, while expanding its points program, credit-card investment plan, investment information media and video content.