Policy on Customer-Oriented Business Conduct: Formulation and Implementation
First written in FY2018. 3 of 6 entries say "Advanced", first in FY2019. Latest entry: FY2024.
The whole theme swung hardest in 2017: 1 of 8 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「We will enhance “customer-focused business conduct” by providing optimal financial services tailored to customers’ life plans, while developing human resources and establishing the necessary operating framework.」
Continues to make the enhancement of customer-focused business conduct through financial services tailored to customers’ life plans, human resources development and establishment of the necessary operating framework an ongoing priority. - FY2023AdvancedAnnual report
「Effective 1 April 2022, we began offering the “Designated Inheritance Recipient Service,” an asset succession rider, as a new fund wrap service.」
Stated that, as a specific implementation of customer-focused business conduct, a new service addressing customers’ asset management and future asset succession needs had been launched and that the number of users was increasing. - FY2022AdvancedAnnual report
「We will enhance “customer-focused business conduct” by providing optimal financial services tailored to customers’ life plans, while developing human resources and establishing the necessary operating framework.」
While continuing the existing customer-focused policy, explicitly identified the enhancement of customer-focused business conduct through support for life plans, human resources development and establishment of the service framework as an ongoing priority. - FY2021RestatedAnnual report
「In fiscal 2021, we will continue to act in accordance with our “Policy for Realizing Customer-Focused Business Conduct” and pursue customers’ best interests by proposing portfolios and other solutions aligned with customer needs, providing easy-to-understand fee and investment information, and strengthening sales representatives’ ability to respond to market conditions.」
Continues to provide proposals aligned with customer needs, fee and investment information, and measures to strengthen sales representatives’ ability to respond to market conditions. - FY2019AdvancedAnnual report
「In accordance with our “Policy for Realizing Customer-Focused Business Conduct,” we are working to pursue customers’ best interests by proposing portfolios and other solutions aligned with customer needs, providing easy-to-understand fee and investment information, and strengthening sales representatives’ ability to respond to market conditions.」
Continues the customer-focused business conduct policy and implements portfolio proposals, the provision of fee and investment information, and measures to strengthen sales representatives’ ability to respond to market conditions. Also introduced a long-term holding discount program for fund wrap services. - FY2018First statedAnnual report
「In June last year, we established and published our “Policy for Realizing Customer-Focused Business Conduct.” To pursue customers’ best interests, we are working to propose portfolios and other solutions aligned with customer needs, provide easy-to-understand fee and investment information, and offer skills development training for officers and employees.」
For the first time, explicitly stated the policy of establishing and publishing a policy to pursue customers’ best interests and implementing portfolio proposals, the provision of fee and investment information, and training.