Announced details
Customer support services in the securities industry
The Contact Center category received its 10th three-star rating, marking 5 consecutive years, while the Web Support category received its 10th three-star rating, marking 4 consecutive years.
HDI-Japan evaluated 東海東京証券's support services.
The Japan office of HDI, the world's largest membership association in the support services industry. HDI has more than 50,000 members and 100 branches and local chapters worldwide.
HDI Rating Benchmark (2026): Three Stars / Contact Center Category, Web Support Category
HDI-Japan
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
HDI-Japan Securities Industry Company Analysis Results (https://www.hdi-japan.com/hdi/Bench/results/202609_k.asp)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Contact Center, Web Support |
| Counterparty | HDI-Japan |
| Counterparty overview | The Japan office of HDI, the world's largest membership association in the support services industry. HDI has more than 50,000 members and 100 branches and local chapters worldwide. |
| Relationship with the Company | HDI-Japan evaluated 東海東京証券's support services. |
| Applicable area | Customer support services in the securities industry |
| Award/certification name | HDI Rating Benchmark (2026): Three Stars / Contact Center Category, Web Support Category |
| Awarding / certifying body | HDI-Japan |
| Usage history | The Contact Center category received its 10th three-star rating, marking 5 consecutive years, while the Web Support category received its 10th three-star rating, marking 4 consecutive years. |
| Source | HDI-Japan Securities Industry Company Analysis Results (https://www.hdi-japan.com/hdi/Bench/results/202609_k.asp) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.HDI-Japan recognized the Contact Center for carefully confirming the details of customer inquiries and providing guidance and related information according to the situation, and the Web Support category for organizing its products and services and offering a variety of support options, among other factors.