Diversifying Customer Touchpoints Through Multiple Channels
First written in FY2020. 2 of 5 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2019: 2 of 10 companies on the "Worse" side.
4 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「Strengthening the quality and scale of face-to-face services, providing attentive after-sales support, and pursuing customer satisfaction」
The company continues to diversify and strengthen customer touchpoints through measures including the quality and scale of face-to-face services, after-sales support, consulting, seminars, and the IFA platform. - FY2025-H1RaisedAnnual report
「Using DX, including LINE WORKS and iPad, to establish an environment for making optimal proposals tailored to each customer, strengthening the IFA business, strengthening the corporate division, strengthening the regional wealth management business, reviewing the store strategy, and other measures」
Regarding the diversification of customer touchpoints, the company expanded the scope of measures beyond its existing use of multiple channels to include an environment for optimal proposals using LINE WORKS and iPad, strengthening the IFA business, corporate and regional wealth management, and reviewing the store strategy. - FY2022RaisedAnnual report
「Channel strategy: use of multiple channels, a sales-office structure reflecting regional characteristics, development of the IFA business, and other measures」
Regarding the diversification of customer touchpoints, the company explicitly identified development of the IFA business as a key measure in addition to its existing use of multiple channels and other initiatives. - FY2021-Q3RestatedAnnual report
「• Diversifying customer touchpoints Channel strategy: use of multiple channels, a sales-office structure reflecting regional characteristics, and other measures」
As a key measure under the Sixth Medium-Term Management Plan, the company continues to use multiple channels and maintain a sales-office structure reflecting regional characteristics. - FY2020First statedAnnual report
「② Diversifying customer touchpoints Channel strategy: use of multiple channels, a sales-office structure reflecting regional characteristics, and other measures」
As a key measure under the Sixth Medium-Term Management Plan, the company explicitly stated for the first time that it would use multiple channels and establish a sales-office structure reflecting regional characteristics.