Customer-First Business Operations and Enhancement of Customer Experience Value
First written in FY2023. 1 of 2 entries say "Advanced", first in FY2026. Latest entry: FY2026.
16 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Based on the “Basic Policy on Customer-Oriented Business Conduct,” we formulate action plans and pursue specific initiatives across the organization over the medium to long term. Product management and optimization in the provision of customer-oriented products and services are reported to the New Business and New Product Committee, while the status of customer protection management and related matters is reported regularly to the Compliance Committee.」
The Basic Policy on Customer-Oriented Business Conduct has advanced to execution management through product management and optimization, the New Business and New Product Committee, the Compliance Committee, and reporting to the Management Committee and Board of Directors. - FY2023First statedAnnual report
「Putting customers first, we established a “Basic Policy on Customer-Oriented Business Conduct” in order to practice customer-oriented business conduct and disclosed it internally and externally through our website.」
The customer focus set out in our basic philosophy has been developed into an explicit basic policy covering product and service exploration by the customer committee, enhancement of customer experience value, and reporting to the Board of Directors.