Announced details
Customer support, web support and contact centers in the credit card industry
Received the highest rating of three stars for five consecutive years
Our company underwent HDI-Japan's rating survey. No capital or personnel relationship is stated.
HDI-Japan is an organization established in 2001 in response to demand from Japan's support services industry, based on the same concept as HDI worldwide.
HDI Rating Benchmark 2026, Credit Card Industry: Three stars (Web Support Rating and Contact Center Rating)
HDI-Japan
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
HDI-Japan news release (https://www.hdi-japan.com/hdi/research-publication/press_release_260507.asp)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Web support, contact center |
| Counterparty | HDI-Japan |
| Counterparty overview | HDI-Japan is an organization established in 2001 in response to demand from Japan's support services industry, based on the same concept as HDI worldwide. |
| Relationship with the Company | Our company underwent HDI-Japan's rating survey. No capital or personnel relationship is stated. |
| Applicable area | Customer support, web support and contact centers in the credit card industry |
| Award/certification name | HDI Rating Benchmark 2026, Credit Card Industry: Three stars (Web Support Rating and Contact Center Rating) |
| Awarding / certifying body | HDI-Japan |
| Quantitative Effects | Received the highest rating of three stars for five consecutive years |
| Source | HDI-Japan news release (https://www.hdi-japan.com/hdi/research-publication/press_release_260507.asp) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.We believe this result reflects our efforts to engage sincerely with each customer and provide easy-to-understand, highly convenient services.