Creating Shared Value Through a Customer-First Approach
First written in FY2017. 8 of 11 entries say "Restated". Latest entry: FY2026.
2 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Under the management philosophy of “thoroughly putting customers first,” our banking group is actively working to resolve diverse issues by providing optimal services and solutions tailored to the diversifying needs and issues of customers and the region, based on the long-term vision, mission and 5 overall strategies set out in the medium-term management plan.」
Under the new long-term vision and 5 overall strategies, we continue to thoroughly put customers first and provide optimal services and solutions for customer and regional issues. - FY2025RestatedAnnual report
「Centered on in-depth consulting-based sales that thoroughly put into practice the management philosophy of “putting customers first,” our bank is actively working to resolve diverse issues by providing optimal services and solutions tailored to the diversifying needs and issues of customers and the region.」
We continue to resolve issues through “thoroughly putting customers first” and in-depth consulting-based sales. - FY2023AdvancedAnnual report
「Centered on in-depth consulting-based sales that thoroughly put into practice the management philosophy of “putting customers first,” our bank is actively working to resolve diverse issues by providing optimal services and solutions tailored to the diversifying needs and issues of customers and the region.」
We have given concrete form to “thoroughly putting customers first” through in-depth consulting-based sales and the provision of financial and non-financial solutions. - FY2022RestatedAnnual report
「Centered on in-depth consulting-based sales that thoroughly put into practice the management philosophy of “putting customers first,” our bank is actively working to resolve diverse issues by providing optimal services and solutions tailored to the diversifying needs and issues of customers and the region.」
We continue to pursue “thoroughly putting customers first,” reorganized from the previous “customer-first principle,” and in-depth consulting-based sales. - FY2020ReframedAnnual report
「“We will thoroughly put customers first, work to resolve diverse issues, and open up Hokkaido’s tomorrow.”」
The previous “customer-first principle” was reorganized in terms of its wording and framework for action into “thoroughly putting customers first” and “resolving diverse issues,” which are at the core of our new management philosophy. - FY2019RestatedAnnual report
「Our bank aims to build a business model for sustainable growth together with the region and our customers by adopting the creation of shared value with customers through a thorough commitment to the “customer-first principle” as a basic policy of the medium-term management plan, “Co-creation,” and steadily implementing the following 5 basic strategies.」
We continue to pursue a basic policy linking the principle of putting customers first and creating shared value to sustainable growth and the development of a business model. - FY2019-Q3RestatedAnnual report
「To respond to customers’ diverse needs with optimal services by expanding the product lineup through collaboration between the bank and securities company and creating one-stop consultation counters.」
In explaining the purpose of making 上光証券 a subsidiary, we reaffirmed the concept of the “customer-first principle” and shared value creation, namely, providing optimal services to meet customers’ diverse needs. - FY2019-Q1RestatedAnnual report
「The Medium-Term Management Plan “Co-Creation: Toward a New Century Together with the Region and Our Customers,” announced by the bank in March 2017, adopted “thoroughly putting customers first and creating shared value with customers” as its basic policy, and identified “discovering customers’ latent needs and providing optimal services” as one of its basic strategies.」
In explaining the purpose of the share exchange with 上光証券, we continued to identify the “customer-first principle” and shared value creation as basic policies of the medium-term management plan. - FY2018RestatedAnnual report
「Our basic policy is to create shared value with customers by thoroughly upholding our “customer-first principle.” We will build a sustainable business model by steadily implementing the following 5 basic strategies.」
Under “Co-creation,” we continue to link the basic policy of putting customers first and creating shared value to the development of a sustainable business model. - FY2018-Q1RestatedAnnual report
「We have adopted “thoroughly upholding our customer-first principle and creating shared value with our customers” as a basic policy, and “discovering customers’ latent needs and providing optimal services” as one of our basic strategies.」
We continue to promote the basic policy of the “customer-first principle” and shared value creation under the medium-term management plan, “Co-creation.” - FY2017First statedAnnual report
「We will thoroughly uphold our “customer-first principle” and create shared value with our customers.」
As a basic policy of the new medium-term management plan, “Co-creation,” we have organized the discovery of latent customer needs, provision of optimal services, support for the region, human resources development and FinTech initiatives into a framework for creating shared value.