Expanding Customer Touchpoints and Strengthening Comprehensive Customer Relationships
First written in FY2016. 9 of 11 entries say "Advanced", first in FY2017. Latest entry: FY2026.
The whole theme swung hardest in 2019: 3 of 12 companies on the "Worse" side.
9 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We have been progressively enhancing the usability and transaction functions of 「北洋銀行アプリ」, our primary digital channel. The number of users reached 570,000 as of the end of March 2026, 1.6 times the previous year's level. The app also received the highest store rating among apps provided by regional banks and won a special award, the Regional App Award, at the App Ape Award 2025.」
The number of personal portal app users increased to 570,000, 1.6 times the previous year's level, while we also expanded customer touchpoints across multiple channels, including in-store branches, additional ATMs and consultations held on holidays. - FY2025AdvancedAnnual report
「The personal portal app 「北洋銀行アプリ」 has had 350,000 registered users as of the end of March 2025, following its release in September 2023. We have also been progressively expanding its functionality, including launching new time deposit account openings in November 2024.」
The number of registered users of the personal portal app reached 350,000, and a function for opening new time deposits was added. - FY2023AdvancedAnnual report
「We are strengthening cooperation with 北洋証券 to meet customers' increasingly sophisticated and diverse asset management needs.」
Continued to strengthen cooperation with 北洋証券 and expanded customer touchpoints and product proposals for individual customers, including proposals for NISA and iDeCo, information dissemination through social media and web advertising, and environmentally friendly loans. - FY2022AdvancedAnnual report
「We are further strengthening cooperation with our securities subsidiary, 北洋証券株式会社, to propose products aligned with diverse asset management needs, offering higher-value-added products and services that would be difficult for the bank alone to provide.」
In addition to enhancing our ability to propose asset management products through closer cooperation with 北洋証券, we added various home loan plans for maternity and childcare leave, common-law marriages and same-sex partners, teleworking and relocation, and renovations. - FY2020AdvancedAnnual report
「For personal loans as well, we are working to improve convenience in line with customer needs, including digitising home loan agreements and expanding web-based loans that can be completed entirely online.」
Digitised home loan agreements and expanded web-based loans that can be completed entirely online, further expanding non-face-to-face customer touchpoints and convenience. In collaboration with 北洋証券, we also increased staffing and expanded the product lineup. - FY2019AdvancedAnnual report
「In addition to opening a Hokuyo Hoken Plaza at the Kotoni-Chuo Branch following the head office, which customers can use even on bank holidays, 北洋証券 (formerly 上光証券), which changed its corporate name in April 2019, expanded its product lineup, including bonds. For personal loans, the bank expanded the range of selectable group credit life insurance options for mortgages and began offering web-based car loans completed entirely online, thereby working to improve customer convenience.」
The bank expanded customer touchpoints and retail services by adding insurance consultation locations, expanding 北洋証券’s product lineup, increasing the options for mortgage group credit life insurance and launching web-based car loans completed entirely online. - FY2019-Q3AdvancedAnnual report
「To respond to customers’ diverse needs with optimal services by expanding the product lineup through collaboration between the bank and securities company and creating one-stop consultation counters.」
The acquisition of 上光証券 as a wholly owned subsidiary was completed, and measures to strengthen customer touchpoints through expanded products and one-stop consultation counters enabled by bank-securities collaboration entered the implementation phase. - FY2019-Q1RestatedAnnual report
「The purpose was to respond to customers’ diverse needs with optimal services by expanding the product lineup through collaboration between the bank and securities company and creating one-stop consultation counters.」
The bank reconfirmed that the purpose of its collaboration with 上光証券 was to strengthen customer touchpoints and comprehensive relationships by expanding the product lineup and creating one-stop consultation counters. - FY2018AdvancedAnnual report
「The bank expanded its asset management consulting operations to 21 locations and worked to provide products that support customers’ stable asset formation through more highly specialized employees. It also newly opened Hokuyo Hoken Plaza Odori through a partnership with Hoken no Madoguchi Group Co., Ltd.」
The bank expanded its asset management consultation locations to 21 and opened a specialist insurance consultation counter, enhancing customer touchpoints and comprehensive consultation functions. - FY2017AdvancedAnnual report
「The bank expanded financial product intermediary services to all branches except the Tokyo Branch and sub-branches, broadened the range of products available for customers to choose from, and actively responded to various consultations, including inheritance matters. It also established a contact center as a new channel following branches, ATMs, internet banking and its website.」
The bank expanded the branches offering financial product intermediary services and established a contact center, increasing customer touchpoints. - FY2016First statedAnnual report
「Strengthening initiatives for comprehensive relationships, including workplace banking, owner banking and inheritance services」
The bank plans to expand customer touchpoints and develop comprehensive relationships through workplace banking, owner banking and inheritance services.