Customer Support and Business Continuity Measures in Response to COVID-19

「The bank group recognises that, as a financial institution supporting the regional economy, it has a responsibility to continue providing financial services while taking measures to prevent the spread of infection and to continue supporting customers.」

「Based on its disaster response manual, the bank has established a Disaster Response Committee chaired by the General Manager of the Risk Management Division to formulate response measures and other actions, which are decided by the Disaster Response Headquarters headed by the Bank President. This framework ensures thorough implementation of response measures throughout the organisation and the sharing of information on the status of those measures. In its business operations, the bank is supporting customers affected by COVID-19 through measures such as establishing a special consultation desk and waiving fees for changes to lending terms. To prevent employees from becoming infected, it has adopted measures to ensure business continuity, including telework, split operations and dual operations.」