Implementing Customer-Oriented Business Conduct

「The Bank established its Policy for Initiatives on Customer-Oriented Business Conduct. All officers and employees share the concept of the Bank's traditional business policy of "lifelong relationships." Through the provision of the best services tailored to customers, the Bank aims to achieve "customer delight and satisfaction (CIS)" and stable asset formation throughout customers' lifetimes, and puts customer-oriented business conduct into practice in its financial product sales operations. The policy sets out six initiatives: (1) pursuing customers' best interests, (2) appropriately managing conflicts of interest, (3) clearly explaining fees and other charges, (4) providing important information in an easy-to-understand manner, (5) providing services appropriate for customers, and (6) establishing frameworks for appropriately motivating employees. By monitoring the status of initiatives under each item, the Bank is developing the framework needed to put customer-oriented business conduct into practice.」

「Accordingly, the Bank established its Policy for Initiatives on Customer-Oriented Business Conduct. All officers and employees share the concept of the Bank's traditional business policy of "lifelong relationships." Through the provision of the best services tailored to customers, the Bank aims to achieve "customer delight and satisfaction (CIS)" and stable asset formation throughout customers' lifetimes, and puts customer-oriented business conduct into practice in its financial product sales operations.」