High-Quality Services That Exceed Customer Expectations
First written in FY2016. 2 of 4 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
13 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「Under its corporate philosophy, "We want to be an entity that people are glad existed and glad they encountered," the Company will sincerely address customers' concerns and issues, improve its financial intermediation functions to resolve those issues, and contribute to the community.」
The Company continues to pursue customer-oriented value creation and staying close to customers under its corporate philosophy. - FY2020ReframedAnnual report
「With retail banking at its core, the Company aims to stay close to customers and provide the value they need and richer lives.」
The previous expression, "high-quality services that exceed customer expectations," has been recast in terms of the corporate philosophy and medium-term plan as staying close to customers and providing needed value and richer lives. - FY2017RestatedAnnual report
「The Group's employees will continue to work together to boldly take on new initiatives and provide "high-quality services that exceed customer expectations."」
The Company continues to pursue the provision of high-quality services that exceed customer expectations. - FY2016First statedAnnual report
「While working to expand earnings across the Group and build a sound financial position, the Company will make every effort as one team to provide "high-quality services that exceed customer expectations" and become a partner that helps customers "turn their dreams into reality" and "put dates on their dreams."」
The Company described providing services that exceed customer expectations as a policy alongside earnings growth and building a sound financial position.