Customer Support During the Pandemic and Response to the New Normal
First written in FY2020. 1 of 3 entries say "Advanced", first in FY2021. Latest entry: FY2022.
10 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「Under these circumstances, based on our customer-first principle, we have responded promptly and flexibly to loan-related consultations from customers affected by the spread of COVID-19 and other factors, fulfilling our financial intermediation function as a financial institution supporting regional economic activity.」
The company continues to provide flexible responses to customer consultations during the pandemic, including reviews of repayment methods, and to support the regional economy. - FY2021AdvancedAnnual report
「Following the lifting of the state of emergency, we are promoting sales activities using non-face-to-face tools such as email and remote meetings, with the aim of building the “sustainable new business model” targeted under the medium-term management plan “Re:Start2025.”」
Regarding customer support during the pandemic, the company specifically describes continuing its business as financial infrastructure and conducting sales activities using non-face-to-face tools such as email and remote meetings. - FY2020First statedAnnual report
「We place the health and safety of our customers and employees first. We are reviewing employees’ working arrangements, including teleworking, while responding to customer consultations from the perspective of maintaining financial functions that support regional economic activity, including assistance with businesses’ cash-flow needs, and protecting customers.」
The company identifies teleworking, support for businesses’ cash-flow needs, maintenance of financial functions and responses to customer consultations as specific measures to address COVID-19.