Digitisation of branch-counter operations through tablet deployment at all branches
First written in FY2020. 1 of 2 entries say "Advanced", first in FY2021. Latest entry: FY2021.
No other company in this theme has enough history to compare yet.
- FY2021AdvancedAnnual report
「Under operational reform, we have used digital technology to promote paperless and operation-free processes by introducing tablets at branches and digitising loan agreements, thereby improving customer convenience and operational efficiency.」
The company described its progress in becoming paperless and reducing manual operations through tablet deployment and the digitisation of loan agreements, and stated that it would continue improving functionality and digitising transactions. - FY2020First statedAnnual report
「In fiscal 2020, we will move ahead in earnest with the deployment of tablets, which we regard as one of the core elements of operational reform. We will install at every branch lobby tablets for deposits and foreign exchange transactions and counter tablets for procedures such as opening new accounts and changing addresses, and will digitise paper forms.」
As a specific operational reform measure, the company has described in detail for the first time its plan to install lobby tablets and counter tablets at all branches in fiscal 2020 and digitise branch-counter operations.