Response to the Principles for Customer-Oriented Business Conduct
First written in FY2018. 2 of 6 entries say "Restated". Latest entry: 2026-10-01.
16 other companies' latest entry also says "Advanced".
- 2026-10-01AdvancedBusiness Alliances
「In the retail field in particular, we have identified “a customer-focused sales structure” and “strengthening the consulting business and expanding the scope of business” as key strategies. We recognize it as an important management issue to address each customer’s individual asset-building and asset-management needs and further enhance our consulting capabilities.」
The Bank presented a specific development of the customer-focused sales structure and strengthened consulting business set out in the 21st Long-Term Management Plan through collaboration with Daiwa Securities. - FY2024ReframedAnnual report
「Trust Maximize the value of the Yamagink Group and become the organization customers turn to first □ Create new value for customers and customer satisfaction and positive experiences through consulting-based sales □ Pursue customer-focused sales thoroughly, review operations and increase decision-making speed」
We have reorganized customer-focused business operations under “Trust,” a value of the 21st Long-Term Management Plan, “Pro-Act,” around consulting-based sales, faster decision-making and enhanced group-wide capabilities. - FY2023RestatedAnnual report
「Against this backdrop, establishing a sustainable business model requires, as a long-term initiative, the creation of sustainable local communities through regional revitalization and other measures, as well as the realization of customer-focused business and value creation.」
We have reaffirmed customer-focused business and value creation as long-term initiatives essential to realizing a sustainable business model. - FY2021AdvancedAnnual report
「■ While continuing to pursue the existing comprehensive financial services business as a core business, we will strengthen our consulting capabilities and aim to develop an industry-creation and participation-based business model.」
We are giving concrete shape to a transition toward an industry-creation and participation-based business model by maintaining comprehensive financial services as our core business while strengthening our consulting capabilities. - FY2020RestatedAnnual report
「Strengthening partner-based sales: Through close, two-way dialogue with customers, we will provide the products and services customers genuinely need and practice highly satisfying sales. ■ Business feasibility assessments ■ Business succession and M&A ■ Consulting for asset building」
The policy of practicing customer-oriented sales through specific measures such as business feasibility assessments, business succession and M&A, and asset-building consulting was reaffirmed. - FY2018First statedAnnual report
「Through responses to the Corporate Governance Code, the Stewardship Code, and new financial-administration initiatives typified by the benchmarks for financial intermediation and the Principles for Customer-Oriented Business Conduct, greater transparency in bank management is increasingly required.」
The Principles for Customer-Oriented Business Conduct are identified for the first time as a new financial-administration requirement and a challenge for ensuring transparency in bank management.