Enhancing the customer experience through the deepening of financial functions and new regional finance models
First written in FY2020. 6 of 12 entries say "Advanced", first in FY2021. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026ReframedAnnual report
「We will continue to pursue the 3 basic policies—“Creating the best customer experience,” “Improving the quality of existing businesses” and “Providing new value”—and the 5 foundations for value creation supporting them—“DX,” “GX,” “WX,” “Alliances” and “Group governance”—and strengthen initiatives in each area as we move forward with customers and local communities toward the future.」
Under the 16th Medium-Term Management Plan, the company retained the 3 basic policies of the 15th plan, added WX to the foundations for value creation, and reorganized the framework around DX, GX, WX, alliances and group governance. - FY2025AdvancedAnnual report
「To properly fulfill this social mission, the Group is further strengthening initiatives under the 3 basic policies set out in the 15th Medium-Term Management Plan, “Engagement Bank Group: Phase 1”—“Creating the best customer experience,” “Improving the quality of existing businesses” and “Providing new value”—as well as the 5 foundations for value creation supporting them: “DX,” “GX,” “Alliances,” “Human capital” and “Group governance.”」
The 15th Medium-Term Management Plan was given concrete form as an implementation phase based on 3 policies covering customer experience, existing businesses and new value, and 5 foundations: DX, GX, alliances, human capital and group governance. - FY2024AdvancedAnnual report
「Based on our purpose and vision, we have formulated the 15th Medium-Term Management Plan, “Engagement Bank Group: Phase 1,” covering the 3-year period from April 2023 to March 2026. The plan adopts “Evolving a customer-centric business model” as its guiding principle and sets out 3 basic policies: “Creating the best customer experience,” “Improving the quality of existing businesses” and “Providing new value.” We have also established 5 “foundations for value creation” supporting these policies—“DX,” “GX,” “Alliances,” “Human capital” and “Group governance”—and strengthened initiatives in each area.」
Regarding the 15th Medium-Term Management Plan, the annual report gave concrete form to the implementation phase for initiatives based on 3 basic policies and 5 foundations for value creation. - FY2023ReframedAnnual report
「Under this medium-term management plan, the Bank has adopted “evolving a customer-centric business model” as its guiding principle. By changing its approach to providing products and services and creating the best possible customer experience, it will further enhance engagement with customers.」
The wording and plan were changed from improving customer experience under the 14th Medium-Term Management Plan to improving customer experience and engagement under the 15th Medium-Term Management Plan. - FY2022AdvancedAnnual report
「Under the 14th Medium-Term Management Plan, “NEXT STEP 2023: Connecting to and Going Beyond the Future,” covering the 3-year period from April 2020 to March 2023, we actively pursued various initiatives based on 4 basic policies to achieve the vision of “Improving customer experience through the enhancement of financial functions and the creation of a new model for regional finance.”」
Regarding the 14th Medium-Term Management Plan, the company implemented initiatives based on 4 basic policies and 12 key strategies, expanding them into DX, new businesses, partnerships, sustainability and human resources development. - FY2021AdvancedAnnual report
「To achieve the vision set out in the 14th Medium-Term Management Plan, “NEXT STEP 2023: Connecting to and Going Beyond the Future,” launched in the current fiscal year, namely, “Improving customer experience through the enhancement of financial functions and the creation of a new model for regional finance,” we actively pursued various initiatives based on 4 basic policies.」
Regarding the 14th Medium-Term Management Plan, the company moved into the implementation phase for initiatives based on 4 basic policies and 12 key strategies, and described specific initiatives in areas including DX, partnerships, regional revitalization and sustainability. - FY2021-Q3RestatedAnnual report
「The 14th Medium-Term Management Plan, “NEXT STEP 2023: Connecting to and Going Beyond the Future,” launched in the current fiscal year」
The launch of the 14th Medium-Term Management Plan continues to be cited as the background to the change in the depreciation method for buildings. No change to the plan's contents is described. - FY2021-Q2RestatedAnnual report
「The 14th Medium-Term Management Plan launched during the current fiscal year, “NEXT STEP 2023: Connecting to and Surpassing the Future”」
The 14th Medium-Term Management Plan continues to be cited as the background to the change in the depreciation method for buildings. No change to the plan's contents is described. - FY2021-Q1RestatedAnnual report
「The 14th Medium-Term Management Plan launched during the current fiscal year, “NEXT STEP 2023: Connecting to and Surpassing the Future”」
The Company has reiterated that the launch of the 14th Medium-Term Management Plan was the background to the accounting policy change, but does not describe any changes to the plan’s content. - FY2020First statedAnnual report
「The Group’s mission is to “provide the latest financial services as a partner to customers and local communities and contribute to the sustainable development of regional economies.” Based on this understanding, it has established as its vision the enhancement of “customer experience” through deeper financial functions and the development of a new model for regional finance.」
The 14th Medium-Term Management Plan establishes the latest financial services, a new regional finance model and enhanced customer experience as its new vision.