Creating stores that enhance safety, security and convenience for all customers
First written in FY2016. 1 of 3 entries say "Advanced", first in FY2017. Latest entry: FY2018.
1 other company's latest entry also says "Restated".
- FY2018RestatedAnnual report
「The Bank continued to work to create an environment in which customers could use its services with confidence, including through measures to prevent bank transfer fraud in cooperation with the police. It also worked to make its branches more convenient for all customers by assigning service care assistants to every branch and training dementia supporters.」
Continues to prevent bank transfer fraud, assign service care assistants to every branch, and train dementia supporters. - FY2017AdvancedAnnual report
「The Bank worked to create an environment in which customers could use its services with confidence, including through measures to prevent bank transfer fraud in cooperation with the police. It also worked to make its branches more convenient for all customers by assigning service care assistants to every branch and training dementia supporters.」
Specified the assignment of service care assistants to every branch and the training of dementia supporters, giving concrete form to measures to improve branch convenience. - FY2016First statedAnnual report
「The Bank worked to create an environment in which customers could use its services with confidence by taking measures to prevent bank transfer fraud in cooperation with the police and establishing a Cyberattack Countermeasures Committee. It also worked to make its branches more convenient for all customers by training service care assistants and dementia supporters and installing assistive wheelchairs at every branch.」
Includes the specific measure of installing wheelchairs at every branch.