Prompt and sincere customer support for vehicles whose sales have been suspended
First written in FY2017-Q1. 4 of 8 entries say "Restated". Latest entry: FY2022-Q2.
No other company in this theme has enough history to compare yet.
- FY2022-Q2RestatedAnnual report
「As vehicle supply shortages became apparent, our Group thoroughly implemented infection-control measures and worked to secure orders for new vehicles, expand sales in the used-vehicle and servicing businesses, and reduce selling, general and administrative expenses.」
Even amid vehicle supply shortages, infection-control measures were thoroughly implemented, and store operations and sales and servicing activities continued with consideration for customer and employee safety. - FY2021RestatedAnnual report
「Our Group made the safety of customers and employees its top priority, continued operating stores with thorough hygiene controls and worked to recover vehicle sales.」
Amid the spread of infection, store operations continued with thorough hygiene controls to ensure the safety of customers and employees. - FY2021-Q2RestatedAnnual report
「Our Group made customer safety its top priority and operated stores with thorough hygiene controls, while also working to eliminate the first-quarter loss caused by the declaration of a state of emergency.」
Customer safety was prioritized and store operations with thorough hygiene controls continued. The report also states that efforts were made to eliminate the first-quarter loss. - FY2021-Q1ReframedAnnual report
「While maintaining systems to provide legally required servicing, including vehicle inspections and maintenance for vehicles in use, our Group worked to thoroughly implement hygiene management at stores and for vehicles in order to ensure customer safety and prevent the spread of infection. As a result, the number of vehicles brought in for inspections and maintenance was in line with ordinary years.」
The response has changed from customer support for sales suspensions and recalls to ensuring customer safety, hygiene management and the maintenance of service systems during the COVID-19 pandemic. - FY2018-Q3ReframedAnnual report
「Due to deficiencies in the final inspection process at the Nissan Motor Group, vehicles already shipped required reinspection. We made reinspection a top priority so that customers who had placed orders could receive their vehicles as soon as possible, along with recall responses and other customer support for customers whose vehicles had already been delivered, in order to restore confidence. The situation has now returned to one in which deliveries can be made generally as normal.」
The issue has changed from customer support concerning the previous suspension of sales of OEM kei vehicles to reinspection, recall responses and confidence-restoration measures arising from deficiencies in the Nissan Group's final inspections. Reinspection and recall responses are presented as specific measures, and the report states that deliveries can now generally be made as normal. - FY2017DroppedAnnual report
「Although the first half was difficult due to the suspension of sales of the "DAYZ" and "DAYZ ROOX" kei vehicles (OEM vehicles), we minimized the impact by establishing initiatives to maximize opportunities to transact with customers and value-added sales through consultative selling tailored to customer needs, securing operating income at a level in line with ordinary years.」
The previous specific description of prompt and sincere support by the three sales companies for vehicles whose sales had been suspended is absent; the annual report instead describes limiting the impact through sales initiatives. - FY2017-Q2RestatedAnnual report
「For the kei vehicles "DAYZ" and "DAYZ ROOX" (OEM vehicles), whose sales had been suspended, Tokyo Nissan Motor Sales Co., Ltd., Nissan Prince Tokyo Sales Co., Ltd. and Nissan Prince West Tokyo Sales Co., Ltd. made prompt and sincere customer support their top priority.」
The three sales companies continue to provide prompt and sincere customer support for vehicles whose sales have been suspended. - FY2017-Q1First statedAnnual report
「For the kei vehicles "DAYZ" and "DAYZ ROOX" (OEM vehicles), whose sales had been suspended, Tokyo Nissan Motor Sales Co., Ltd., Nissan Prince Tokyo Sales Co., Ltd. and Nissan Prince West Tokyo Sales Co., Ltd. made prompt and sincere customer support their top priority.」
Regarding customer support following the sales suspension, the three sales companies describe measures making prompt and sincere support their top priority.