Improving Customer Satisfaction and Shareholder Value Through Store Expansion
First written in FY2016. 4 of 5 entries say "Restated". Latest entry: 2026-06-03.
The whole theme swung hardest in 2021: 2 of 10 companies on the "Worse" side.
1 other company's latest entry also says "Restated".
- 2026-06-03RestatedGeneral Meetings of Shareholders
「Our group will continue to thoroughly put into practice “genuine kindness” that resonates with customers, create stores supported by customers as a specialty home-appliance retailer, and pursue ESG management. While maintaining a sound and stable financial position, we will expand our store network and seek sustainable growth, while working to improve customer satisfaction (CS) and shareholder value.」
The company continues to emphasize store expansion and improvements in customer satisfaction and shareholder value. - FY2023RestatedAnnual report
「We will continue to practice “genuine kindness” and, despite Japan’s declining birthrate and aging population, firmly capture replacement demand and seek to increase our market share.」
“Genuine kindness,” capturing replacement demand and increasing market share remain objectives pursued through stores and sales activities. - FY2019RestatedAnnual report
「As a specialty consumer-electronics retailer, we will build stores that win greater customer support, actively expand our store network while maintaining a sound and stable financial position, pursue sustainable growth, and work to improve customer satisfaction (CS) and shareholder value.」
The company restates its policy of pursuing sustainable growth, customer satisfaction and shareholder value through attractive stores, a sound financial position and active store expansion. - FY2018RestatedAnnual report
「The Group will thoroughly deliver “genuine kindness” that resonates with customers, build stores that win greater customer support as a specialty consumer-electronics retailer, actively expand its store network while maintaining a sound and stable financial position, pursue sustainable growth, and work to improve customer satisfaction (CS) and shareholder value.」
The company restates its policy of pursuing sustainable growth, customer satisfaction and shareholder value through attractive stores, a sound financial position and active store expansion. - FY2016First statedAnnual report
「The Group will thoroughly deliver “genuine kindness” that resonates with customers, build stores that win greater customer support as a specialty consumer-electronics retailer, actively expand its store network while maintaining a sound and stable financial position, and work to improve customer satisfaction (CS) and shareholder value.」
Store expansion, customer satisfaction and shareholder value are presented as integrated management objectives.