Leakage of Customers’ and Points Card Members’ Personal Information
First written in FY2017. 3 of 6 entries say "Restated". Latest entry: FY2026.
Heiwado moved to the "Worse" side of this theme in 2026, the same year as the typical company in this theme.
The whole theme swung hardest in 2026: 13 of 49 companies on the "Worse" side.
4 other companies' latest entry also says "Reframed".
- FY2026ReframedAnnual report
「The Group holds a large volume of personal information, including HOP Card member information, and has implemented protective measures such as access restrictions and internal rules to manage it. However, if an information leak were to occur due to a system failure, cyberattack, internal fraud or other cause, it could result in administrative penalties and claims for damages, as well as a loss of customer trust and damage to brand value.」
For the risk of personal information leaks, the disclosure specifies system failures, cyberattacks and internal fraud as potential causes and access restrictions and other measures as the response. - FY2024MitigatedAnnual report
「As the Company promotes digitalization and DX, it will also work to reduce the risk of information leaks by strengthening information security measures.」
The disclosure specifically identifies stronger information security measures as the response to the risk of information leaks associated with digitalization and DX. - FY2023RestatedAnnual report
「The Company has appointed an information management officer and works to ensure the proper handling of personal information and other information, including its use and storage, through internal rules and employee training. However, if personal information were to leak, its operating results and financial position could be affected.」
The disclosure reconfirms the risk of personal information leaks and the response through an information management officer, internal rules and employee training. - FY2019RestatedAnnual report
「The Company has appointed an information management officer and works to ensure the proper handling of personal information and other information, including its use and storage, through internal rules and employee training. However, if personal information were to leak, its operating results and financial position could be affected.」
The disclosure reconfirms the response through an information management officer, internal rules and employee training, as well as the potential impact of a personal information leak. - FY2018RestatedAnnual report
「The Company has appointed an information management officer and works to ensure the proper handling of personal information and other information, including its use and storage, through internal rules and employee training. However, if personal information were to leak, the Company's reputation could decline and its financial position and operating results could be affected.」
The disclosure reconfirms the response through an information management officer, internal rules and employee training, as well as the potential impact on reputation and results if personal information leaks. - FY2017First statedAnnual report
「The Company has appointed an information management officer and works to ensure the proper handling of personal information and other information, including its use and storage, through internal rules and employee training. However, if personal information were to leak, the Company's reputation could decline and its financial position and operating results could be affected.」
The disclosure states that the Company holds and processes customers' and HOP Card members' personal information, and describes the potential impacts of a leak on its reputation, financial position and operating results, as well as the response through an information management officer, internal rules and training.