Fewer Customer Visits and Higher Labor Costs
First written in FY2017-Q1. 12 of 30 entries say "Softened", first in FY2017-Q3. Latest entry: FY2027-H1.
Heiwado moved to the "Worse" side of this theme in 2019, the same year as the typical company in this theme.
The whole theme swung hardest in 2022: 41 of 48 companies on the "Worse" side.
19 other companies' latest entry also says "Worsened".
- FY2027-H1WorsenedAnnual report
「株式会社ファイブスター, which operates food-service businesses, reported higher revenue and lower profit. Revenue increased due to higher average spend per customer and new stores, while selling, general and administrative expenses increased.」
Revenue increased due to higher average spend per customer and new stores, but the increase in selling, general and administrative expenses has shifted performance from the previous pattern of higher revenue and profit to higher revenue and lower profit. - FY2026ReframedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and profit as sales grew due to higher average spend per customer, while efforts to contain selling, general and administrative expenses also took effect.」
The performance factors changed from the previous description of higher labor costs and fewer customers to higher revenue and profit driven by higher average spend per customer and the containment of selling, general and administrative expenses. - 2026-04-02WorsenedEarnings
「Labor costs increased from the previous year owing to higher unit costs, despite the effect of limiting working hours.」
The company states that labor costs increased because of higher labor unit costs, despite efforts to limit working hours. - FY2026-H1SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and profit as sales grew and efforts to contain selling, general and administrative expenses took effect.」
The description changed from the previous adverse factors centered on higher labor and other costs to higher revenue and profit driven by sales growth and the containment of selling, general and administrative expenses. - FY2025-H1RestatedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and profit as sales growth more than offset higher labor costs.」
The company again confirmed higher revenue and profit driven by sales growth despite higher labor costs. - FY2025-Q1ReframedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and profit as sales growth more than offset higher labor costs.」
Although labor costs increased, the description of performance factors changed from the previous focus on productivity improvements to higher revenue and profit driven by sales growth. - FY2024-Q1SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and profit and returned to profitability as customer numbers increased following the lifting of restrictions on movement. Although labor and utility costs increased, the company worked to improve productivity.」
Revenue increased as customer numbers rose following the lifting of restrictions on movement, while improved productivity resulted in higher profit and a return to profitability despite higher labor and utility costs. - FY2023RestatedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue as customer numbers increased following the lifting of restrictions on movement. Although utility costs increased, the loss narrowed as the company worked to improve productivity.」
The pattern of higher customer numbers and revenue following the lifting of restrictions on movement, higher utility costs and a narrower loss from improved productivity is reconfirmed. - FY2023-Q2SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue as customer numbers increased following the lifting of restrictions on movement. Although utility costs increased, the loss narrowed as the company worked to improve productivity.」
The description changed from a wider loss due to higher labor and utility costs in the previous quarter to higher revenue from increased customer numbers and a narrower loss from improved productivity. - FY2023-Q1WorsenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue following the lifting of restrictions on movement, but the ordinary loss widened due to higher labor and utility costs.」
Revenue increased following the lifting of restrictions on movement, while the ordinary loss widened due to higher labor and utility costs. - FY2022SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and a narrower ordinary loss as the restaurant business continued to be affected by restrictions on movement and the declaration of a state of emergency. Net income for the period turned positive because subsidies for cooperating with reduced operating hours and other items were recorded as extraordinary income.」
Although the effects of restrictions on movement and the declaration of a state of emergency continued, the ordinary loss narrowed and net income for the period turned positive due to subsidies for cooperating with reduced operating hours and other items. - FY2022-Q3RestatedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and a narrower ordinary loss due to the rebound from the severe impact that restrictions on movement and the declaration of a state of emergency had on its restaurant business in the previous fiscal year.」
The company again confirmed that revenue increased and the ordinary loss narrowed due to the rebound from the deterioration caused by restrictions on movement and the declaration of a state of emergency in the previous fiscal year. - FY2022-Q2SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and a narrower loss due to the rebound from the severe impact that restrictions on movement and the declaration of a state of emergency had on its restaurant business in the previous fiscal year.」
The company reported higher revenue and a narrower loss due to the rebound from the deterioration caused by restrictions on movement and the declaration of a state of emergency in the previous fiscal year. - FY2022-Q1SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and higher ordinary profit, although it remained in an ordinary loss position, due to the rebound from the severe impact that restrictions on movement and the declaration of a state of emergency had on its restaurant business in the previous fiscal year.」
The rebound from the severe deterioration caused by restrictions on movement and the declaration of a state of emergency in the previous fiscal year resulted in higher revenue and higher ordinary profit, although the ordinary loss continued. - FY2021-Q2SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported lower revenue and lower ordinary profit due to changes in the operating environment resulting from the spread of COVID-19.」
The description changed from the substantial decline in customer numbers, shorter operating hours, suspended operations and a loss for the period cited in the previous quarter to lower revenue and lower ordinary profit attributed to changes in the operating environment caused by COVID-19. - FY2021-Q1WorsenedAnnual report
「株式会社ファイブスター, which operates restaurants, saw a substantial decline in customer numbers as its restaurant business was severely affected by restrictions on movement and the declaration of a state of emergency. The effects of shorter operating hours and the suspension of operations at some locations also resulted in substantially lower revenue, a wider ordinary loss and a loss for the period.」
The previously cited risks of fewer customers and shorter operating hours materialized as restrictions on movement, suspended operations, a substantial decline in customer numbers and a loss for the period due to COVID-19. - FY2020-Q2ReframedAnnual report
「株式会社ファイブスター, which operates restaurants, reported lower revenue and lower ordinary profit because both customer numbers and gross profit margin fell below the previous year due to menu revisions, the end of the use of a popular character, and heightened consumer thriftiness.」
The pattern changed from the previous quarter's higher revenue and higher ordinary profit due to improvements in service and quality to lower customer numbers and gross profit margin, resulting in lower revenue and lower ordinary profit due to menu revisions, the end of the use of a popular character, and heightened consumer thriftiness. - FY2020-Q1ReframedAnnual report
「株式会社ファイブスター, which operates restaurants, reported lower revenue and lower ordinary profit because the average spend per customer fell below the previous year despite an increase in customers following menu revisions, and because of higher promotional expenses for flyers and coupons during the 10-day Golden Week holiday.」
The pattern changed from the previous risk of fewer customers to higher customer numbers following menu revisions, while lower average spend per customer and higher promotional expenses associated with the extended holiday resulted in lower revenue and lower ordinary profit. - FY2019SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and higher ordinary profit, as sales and gross profit margin exceeded the previous year due in part to improvements in service and quality.」
There is no mention of the previous factors of fewer customers, shorter operating hours and higher expenses. Higher revenue and higher ordinary profit from improvements in service and quality are cited. - FY2019-Q3SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and higher ordinary profit, as sales and gross profit margin exceeded the previous year due in part to improvements in service and quality.」
The previous adverse factors, including fewer customers, shorter operating hours and higher expenses associated with securing personnel, are not mentioned. Higher revenue and higher ordinary profit from improvements in service and quality are cited. - FY2019-Q2SoftenedAnnual report
「Other businesses: consolidated operating revenue ¥7.758 billion, up 1.8% year on year; consolidated ordinary profit ¥269 million, up 35.1% year on year」
For the restaurant business, the previous adverse factors, including fewer customers, shorter operating hours and higher expenses, are not mentioned. Other businesses as a whole reported higher revenue and higher ordinary profit. - FY2019-Q1SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue and higher ordinary profit, as sales and gross profit margin exceeded the previous year due in part to new openings and improvements in service and quality.」
The previously cited risk factors, including fewer customers, shorter operating hours and higher expenses associated with securing personnel, are not mentioned. Instead, higher revenue and higher ordinary profit from new openings and improvements in service and quality are cited. - FY2018RestatedAnnual report
「株式会社ファイブスター, which operates restaurants, reported lower revenue due to fewer customers and shorter operating hours, and lower ordinary profit due to higher expenses associated with increased promotional activity and efforts to secure personnel.」
The pattern of lower revenue due to fewer customers and shorter operating hours, and lower ordinary profit due to higher expenses from increased promotional activity and efforts to secure personnel, is reiterated. - FY2018-Q3RestatedAnnual report
「株式会社ファイブスター, which operates restaurants, reported lower revenue due to fewer customers and shorter operating hours, and lower profit due to higher expenses associated with increased promotional activity and efforts to secure personnel.」
The pattern of lower revenue due to fewer customers and shorter operating hours, and lower profit due to higher expenses from increased promotional activity and efforts to secure personnel, is reiterated. - FY2018-Q2ReframedAnnual report
「株式会社ファイブスター, which operates restaurants, reported lower revenue due to fewer customers and shorter operating hours, and lower profit due to higher expenses associated with increased promotional activity and efforts to secure personnel.」
The factors behind lower revenue in the restaurant business changed from the previous description of higher revenue from new openings and other measures to fewer customers and shorter operating hours. Higher expenses due to increased promotional activity and efforts to secure personnel are also cited. - FY2018-Q1RestatedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue due to new openings and the provision of higher-priced products, but lower profit due to higher labor and other costs associated with efforts to secure personnel.」
The pattern of higher revenue from new openings and other measures, and lower profit due to higher labor and other costs associated with securing personnel, is reiterated. - FY2017ReframedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue due to the effects of new openings, but lower profit due to higher labor and advertising expenses.」
The description changed from fewer customer visits and weaker business conditions to higher revenue from new openings and lower profit due to higher labor and advertising expenses. - FY2017-Q3SoftenedAnnual report
「株式会社ファイブスター, which operates restaurants, reported higher revenue due to the effects of new openings and renovations, but lower profit due to higher expenses associated with securing personnel.」
There is no mention of fewer customer visits or weaker industry business conditions. The description focuses on higher revenue from new openings and renovations, alongside lower profit due to higher expenses associated with securing personnel. - FY2017-Q2ReframedAnnual report
「株式会社ファイブスター, which operates restaurants, opened new locations and carried out large-scale renovations, but reported slightly lower revenue and lower profit due to the deterioration in industry business conditions and higher labor costs.」
The description of risk factors changed from fewer customer visits and higher labor costs due to efforts to secure personnel to weaker industry business conditions and higher labor costs. Revenue and profit declined slightly despite new openings and large-scale renovations. - FY2017-Q1First statedAnnual report
「株式会社ファイブスター, which operates restaurants, reported lower revenue and lower profit due to fewer customer visits as consumers became more budget-conscious, as well as higher labor and other costs associated with efforts to secure personnel.」
Fewer customer visits due to heightened budget consciousness and higher labor and other costs associated with securing personnel were cited as factors behind the declines in revenue and profit.