Customer Information Leakage
First written in FY2017. 1 of 2 entries say "Worsened", first in FY2022. Latest entry: FY2022.
Aeon moved to the "Worse" side of this theme in 2022, 3 years before the typical company in this theme (2025).
The whole theme swung hardest in 2026: 25 of 91 companies on the "Worse" side.
19 other companies' latest entry also says "Worsened".
- FY2022WorsenedAnnual report
「To address the rapidly increasing number of cyberattacks in recent years, the Group established a Group Information Security Office dedicated to information security and is addressing business continuity risks such as system shutdowns caused by cyberattacks. However, if confidential information is leaked, altered, or misused for any reason, or if a cyberattack-related incident occurs, the Group may incur obligations to compensate victims, losses and response costs resulting from a large-scale service outage, and other impacts. A decline in the Group's social credibility may also affect its business, financial condition, and operating performance.」
The customer information leakage risk was expanded to an information security risk encompassing the leakage, alteration, and unauthorized use of confidential information generally, cyberattacks, and system shutdowns. - FY2017First statedAnnual report
「If personal information concerning the Group's customers is leaked for any reason, the Group may be liable to compensate victims and its social credibility may be affected.」
The Group identifies as risks the obligation to compensate victims and the impact on its social credibility resulting from the leakage of personal information.