Expansion of Integrated Facility Management Services

「As a result of rolling out area management to manage multiple facilities efficiently, investing in equipment to automate inspection operations, and consolidating some operations at customer support centers, the company had achieved labor-saving and unmanned operations at a total of 91 facilities nationwide as of the end of November, bringing the cumulative total to 269 facilities」

「As a result of rolling out area management to manage multiple facilities efficiently, investing in equipment to automate inspection operations, and consolidating some operations at customer support centers, the company had achieved labor-saving and unmanned operations at a total of 91 facilities nationwide as of the end of November, bringing the cumulative total to 269 facilities. It also reassigned personnel to newly contracted properties, sales divisions, construction divisions and other areas to expand new revenue opportunities.」

「Also in April, the company established a dedicated sales division and began developing a consulting business through solution-based sales in the two specialized fields of the healthcare-related market and the decarbonization market.」

「As of the end of November, labor-saving operations had been achieved at a total of 133 facilities nationwide, and the company worked to improve service quality at the relevant customer facilities and reduce operating costs. In addition, it reassigned 114 facility management specialists to newly contracted properties, sales and construction divisions and other areas in connection with the labor-saving measures, strengthening proposals for repair work and replacement work involving energy-saving equipment and working to expand service provision further.」

「As of the end of August, labor-saving and unmanned facility management operations had been achieved at a total of 123 facilities nationwide, and approximately 100 facility management specialists had been reassigned to newly contracted properties, sales centers and other locations.」

「From March, the company began operating customer support centers (CSCs) at all domestic branches and advanced the rollout of a new facility management model, "area management," centered on CSCs through the digital transformation of business processes.」

「Established a new cleaning method, "New Standard Cleaning" (NSC), to create a hygienic environment based on scientific evidence, and began providing the service in September. The number of NSC personnel reached 1,100, and the company worked to expand the service delivery base.」

「Established a new cleaning method, "New Standard (new criteria) Cleaning," to create a hygienic environment based on scientific evidence, and began providing the service in September.」

「Aeon Delight Co., Ltd. established a headquarters in early February to coordinate measures against the novel coronavirus across Japan, China and ASEAN, and began responding at an early stage. At the commercial facilities, office buildings and other sites where it provides services, the company conducted preventive cleaning using alcohol and other agents. At facilities where people testing positive were identified, it promptly and appropriately carried out disinfecting and cleaning based on instructions from public health centers and worked to enable the facilities to reopen at an early stage.」

「To address labor shortages, the company developed an integrated facility management service using an open network system to provide optimal solutions to issues including labor-saving facility management, and began offering the service in September at Aeon Fujidera Shopping Center in Osaka Prefecture, which opened that month.」

「To address labor shortages, the company developed an integrated facility management service using an open building automation system to provide optimal solutions to customer issues, including labor-saving facility management. To address environmental issues, it promoted trials of renewable-energy power sharing using blockchain technology in cooperation with other companies. It installed solar power generation panels at Aeon Mall Urawa-Misono in Saitama Prefecture, along with devices that identify renewable energy at the mall, several MiniStop stores and private homes in the Urawa-Misono area, and advanced the construction of a system for sharing electricity within the local community.」

「To address labor shortages, the company advanced construction of the Aeon Delight Platform, which collects and stores data obtained inside and outside facilities where services are provided and analyzes it using AI to offer optimal solutions to customer issues, including labor-saving facility management. To address environmental issues, it conducted a trial of renewable-energy power sharing using blockchain technology and is building a power-sharing system.」

「Overseas, to further expand its China business, the company made two local core operating companies wholly owned subsidiaries in October by acquiring additional equity interests. In ASEAN, it also acquired a 90% stake in a cleaning company operating in Indonesia in December.」

「In October, under its management philosophy, "We will continue to create environmental value for customers and local communities," the company formulated the "Aeon Delight Vision 2025" to achieve further sustainable growth. It declared its aim of becoming an environmental value-creating company that addresses social issues in Asia, with safety and security, labor shortages, and the environment as the three pillars of its growth strategy.」

「Amid a worsening labor shortage in Japan and China, the company began building the Aeon Delight Platform (the AD Platform), with the aim of addressing labor shortages not only within the company but also at customer companies. The AD Platform will collect, store and analyze data obtained inside and outside the facilities where services are provided, enabling it to offer solutions tailored to the issues faced by each customer.」

「In April, established 永旺永楽深蘭科技(上海)有限公司 in China through a joint investment with a company specializing in AI research and development and technological capabilities. The company will promote the automation and improved efficiency of facility management operations in Japan and overseas, seek a significant increase in productivity, and improve convenience for facility users.」

「It also advanced trials and research and development aimed at using technologies such as IoT and AI, including the remote monitoring and automated control of various facilities, to automate and improve the efficiency of facility management.」

「Aeon Delight Co., Ltd. strengthened its IFM (integrated facility management) sales operations in Japan and overseas by accurately identifying customers' facility outsourcing needs and proposing optimal services. It also pursued business transformation through the use of technology, including the development and implementation of next-generation facility management systems.」

「AEON Delight Co., Ltd. is working to expand its IFM (integrated facility management) services, whose value proposition is to provide optimal facility management and operation services as a strategic partner and contribute to customer growth. In April, it opened 永旺永楽（上海）企業管理有限公司 in Shanghai as a base for expanding IFM operations in Asia.」

「We began providing integrated facility management (IFM) services that integrate, manage and operate all types of facility-related outsourcing activities.」