Leakage of Customer Information
First written in FY2018. 3 of 6 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2025RestatedAnnual report
「The Group strictly manages and operates customer information in accordance with internal rules and management manuals. However, if customer information were leaked externally due to an unforeseen accident or incident, the Group's social credibility could be damaged, affecting its performance.」
The Company continues to identify strict customer information management and the risk of leakage caused by accidents or incidents. - FY2024RestatedAnnual report
「The Group strictly manages and operates customer information in accordance with internal rules and management manuals. However, if customer information were leaked externally due to an unforeseen accident or incident, the Group's social credibility could be damaged, affecting its performance.」
The Company continues to identify strict customer information management and the risk of leakage caused by accidents or incidents. - FY2022MitigatedAnnual report
「To prevent customer information leakage, the Group has established rules requiring customer ledgers and various documents kept at stores and business offices to be stored under lock and key, and conducts regular audits to ensure compliance.」
In addition to its existing electronic information security measures, the Company specifies rules for storing customer ledgers and documents under lock and key and conducting regular audits, thereby detailing its customer information management measures. - FY2021MitigatedAnnual report
「Access to electronically stored customer information is subject to strict entry controls. The Company has introduced the latest antivirus software to guard against viruses and cyberattacks, and has implemented security measures such as limiting the issuance of email accounts to the minimum necessary to reduce the risk of email-borne viruses.」
The Company details measures to prevent customer information leakage, including entry controls, the latest antivirus software, and limited issuance of email accounts. - FY2019RestatedAnnual report
「The Group strictly manages and operates customer information in accordance with internal rules and management manuals. However, if customer information were leaked externally due to an unforeseen accident or incident, the Group's social credibility could be damaged, affecting its performance.」
The Company has reiterated its customer information management under internal rules and management manuals, as well as the risk of information leakage caused by accidents or incidents. - FY2018First statedAnnual report
「The Group strictly manages and operates customer information in accordance with internal rules and management manuals. However, if customer information were leaked externally due to an unforeseen accident or incident, the Group's social credibility could be damaged, affecting its performance.」
The Company manages customer information under internal rules and management manuals, while identifying the risk of external leakage caused by accidents or incidents.