Improving quality and service through TQM activities
First written in FY2016. 7 of 19 entries say "Restated". Latest entry: FY2027-H1.
20 other companies' latest entry also says "Advanced".
- FY2027-H1AdvancedAnnual report
「<Priority Theme> ・ “Building an organisational structure to put the company on a growth trajectory” through TQM」
The company positioned its TQM activities, which have continued for more than 40 years, as a method for building an organisational structure to put the company on a growth trajectory, in addition to improving quality and services. - FY2025RestatedAnnual report
「The group has pursued TQM (Total Quality Management) activities for more than 40 years, and these TQM activities form its foundation.」
The company reconfirms its continuous TQM activities spanning more than 40 years as the foundation for economies of scale through scale, functions and human resources, and for sustainability. - FY2024RestatedAnnual report
「As a result, improvements in management standards across sales floors, stores and departments kept the gross margin on product sales at 28.9%, unchanged from the same period of the previous year, despite ongoing price increases, while gross profit on product sales increased 6.1% year on year.」
The company reconfirms in its annual results that improvements using TQM contributed to maintaining the gross margin and increasing gross profit. - FY2024-Q3AdvancedAnnual report
「As a result, improvements in the management standards of each sales area, store and department lifted the gross margin on product sales by 0.1 percentage points year on year to 28.9%, despite the ongoing trend of price increases, while gross profit on product sales increased by 5.9%.」
The company demonstrated the effects of improving management across sales floors, stores and departments using TQM, with a 28.9% gross margin on product sales and a 5.9% increase in gross profit. - FY2024-Q2RestatedAnnual report
「As a result, improvements in management standards across sales floors, stores and departments kept the gross margin on product sales at 28.8%, unchanged from the same period of the previous year, despite ongoing price increases, while gross profit on product sales increased 5.8% year on year.」
The company continues to explain how TQM has improved management across sales floors, stores and departments and contributed to securing gross profit. - FY2024-Q1AdvancedAnnual report
「These initiatives were pursued using TQM (Total Quality Management), which is at the core of the group’s management. As a result, improvements in management standards across sales floors, stores and departments lifted the gross margin by 0.2 percentage points year on year to 29.0%, while gross profit increased 5.6% year on year.」
The company explains that it applied TQM as an execution method for in-store merchandising, loss analysis and securing profits, leading to higher management standards, a 29.0% gross margin and a 5.6% increase in gross profit. - FY2023RestatedAnnual report
「The company has pursued TQM activities, or so-called kaizen activities, for more than 40 years, and these TQM activities form its foundation.」
The company reconfirms its continuous TQM activities spanning more than 40 years as the foundation for economies of scale and sustainability through scale, functions and human resources. - FY2021RestatedAnnual report
「As a result, the group became the first retailer to receive the award. It will continue promoting TQM activities for the development of local communities and the industry.」
The annual report reconfirms the company’s record as the first retailer to receive the Japan Quality Encouragement Award TQM Encouragement Award, as well as its policy of continuing to promote TQM. - FY2021-Q2AdvancedAnnual report
「The company has placed TQM (Total Quality Management) activities at the core of its management, with all officers and employees applying these activities for nearly 40 years to continuously improve the quality of its work, services and products in order to enhance customer satisfaction. To assess the level achieved through these activities and further improve quality, the company underwent the evaluation process for the Japan Quality Encouragement Award TQM Encouragement Award, certified and presented by the Union of Japanese Scientists and Engineers. As a result, the group became the first retailer to receive this award.」
After nearly 40 years of TQM activities, the company became the first retailer to receive the Japan Quality Encouragement Award TQM Encouragement Award. Its quality and service improvement initiatives received a new external endorsement. - FY2019AdvancedAnnual report
「During the fiscal year, this performance was recognized, and the company became the first domestic retailer to receive the QC Circle Management Award from the Japan Quality Assurance Organization.」
For nearly 40 years of continuous TQM activities, the company became the first domestic retailer to receive the QC Circle Management Award. - FY2017RestatedAnnual report
「In addressing this issue, we are working to secure personnel who understand and can implement the Group’s management policies, while also developing personnel through various training programs for friendly service, centered on TQM (Total Quality Management) activities.」
The company continues to use TQM activities as a central means of providing service and developing personnel. - FY2016First statedAnnual report
「With regard to TQM activities (Total Quality Management), which are fundamental to the management of the Group, we enhanced training and promoted the integration of these practices into daily operations. This raised a common awareness among all employees, and many examples of activities directly linked to improved performance emerged at both Harashin Narus and Fressay.」
The company positions TQM as a Group-wide operating approach that links training, shared awareness and performance improvement.