Launch of a Company-Wide Customer Satisfaction Project
First written in FY2018-Q3. 4 of 6 entries say "Restated". Latest entry: FY2020.
2 other companies' latest entry also says "Restated".
- FY2020RestatedAnnual report
「As part of its customer satisfaction initiatives, the company continued its company-wide efforts on the customer satisfaction project it had promoted to date.」
The company-wide customer satisfaction project launched in 2017 continued throughout the fiscal year. - FY2019RestatedAnnual report
「As part of its customer satisfaction initiatives, the company is advancing a company-wide customer satisfaction project and, following organizational changes in September, created a structure to further improve customer satisfaction, including by assigning sales supervisors to each sales floor.」
The company-wide customer satisfaction project launched in 2017 continued during the fiscal year. - FY2019-Q2RestatedAnnual report
「The company continues its company-wide efforts to make the customer satisfaction project launched in July 2017 a success.」
The company-wide customer satisfaction project launched in July 2017 continues to be promoted. - FY2019-Q1RestatedAnnual report
「To promote a thorough focus on customer satisfaction, we are working as one company to make the company-wide customer satisfaction project launched in July 2017 a success.」
The company-wide customer satisfaction project launched in July 2017 continues to be promoted. - FY2018ReframedAnnual report
「With the aim of becoming the department store with Japan's highest customer satisfaction in 3 years, we launched a customer satisfaction improvement campaign named the “Japan's No. 1 Customer Satisfaction Project.” Various creative initiatives are beginning to produce results, including an increase in compliments from customers.」
The former company-wide customer satisfaction project was repositioned as the “Japan's No. 1 Customer Satisfaction Project,” with the 3-year target and increased customer evaluations stated together. - FY2018-Q3First statedAnnual report
「In July, we launched a company-wide customer satisfaction project. Results are beginning to emerge, including an increase in compliments from customers as a result of various creative initiatives.」
It states that a company-wide project was launched in July to promote a thorough focus on customer satisfaction, with results beginning to emerge, including an increase in customer praise.