Saikaya Department Store (8254) · InitiativeDropped
Improving customer satisfaction through consistent basic customer service
First written in FY2017. 1 of 2 entries say "Dropped", first in FY2018. Latest entry: FY2018.
2entries
2years
0from disclosures
How it moved
Same theme, other companies
Customer-First Service and Store Environment MaintenanceA theme 8 companies write about · 0 as a headwind · 8 as a tailwind
0 other companies' latest entry also says "Dropped".
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Full recordFilings, disclosures and news, newest first
- FY2018DroppedAnnual reportThis filing contains no direct reference to specific measures for basic customer service, such as grooming, smiling, greetings and helpful customer service.
- FY2017First statedAnnual report
「In addition to the sales initiatives described above, the company promoted customer satisfaction improvements aimed at establishing sales floors where customers can shop comfortably whenever they visit, and worked to consistently implement basic standards such as proper grooming, pleasant smiles, courteous greetings and helpful customer service.」
As specific measures to improve customer satisfaction, the company is working to consistently implement basic behaviors such as proper grooming, smiling, greetings and customer service.