Komori
Credit Saison (8253) · InitiativeRestated

Automating customer support and back-office operations through technology

First written in FY2018-Q1. 7 of 9 entries say "Restated". Latest entry: FY2020-Q2.

9entries
3years
0from disclosures
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How it moved
ProgressHeldSoftenedWorseRestatedFY2018-Q3 – FY2020-Q22017: 220172018: 420182019: 32019
Same theme, other companies
Improving operational productivity and the value of services through AI and data utilizationA theme 141 companies write about · 1 as a headwind · 150 as a tailwind

14 other companies' latest entry also says "Restated".

Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 141 companies compared. The sentences above are computed from all 141.
Full recordFilings, disclosures and news, newest first
  1. FY2020-Q2RestatedAnnual report

    「We have also continued to strengthen initiatives addressing receivables risk and worked to improve business efficiency through the automation of customer service and back-office operations using technology.」

    The Company continued to improve efficiency by automating customer support and back-office operations through technology.
  2. FY2020-Q1RestatedAnnual report

    「We have also continued to strengthen initiatives addressing receivables risk and worked to improve business efficiency through the automation of customer service and back-office operations using technology.」

    The Company continued to improve efficiency by automating customer support and back-office operations through technology.
  3. FY2019-Q3RestatedAnnual report

    「We have also continued to strengthen initiatives addressing receivables risk and worked to improve business efficiency through the automation of customer service and back-office operations using technology.」

    Continues to address receivables risk and improve business efficiency by using technology to automate customer service and back-office operations.
  4. FY2019-Q2RestatedAnnual report

    「We have also worked to improve business efficiency by continuing to strengthen initiatives addressing receivables risk and automating customer service and back-office operations through the use of technology.」

    The Company continued to improve business efficiency by automating customer support and back-office operations through technology.
  5. FY2019-Q1RestatedAnnual report

    「We have also worked to improve business efficiency by continuing to strengthen initiatives addressing receivables risk and automating customer service and back-office operations through the use of technology.」

    The Company continued to improve business efficiency by automating customer support and back-office operations through technology.
  6. FY2018RestatedAnnual report

    「We have also worked to improve business efficiency by continuing to strengthen initiatives addressing receivables risk and automating customer service and back-office operations through the use of technology.」

    The Company continued to improve business efficiency by automating customer support and back-office operations through technology.
  7. FY2018-Q3RestatedAnnual report

    「The Company worked to improve the quality of customer support using advanced technology, including by introducing an AI (artificial intelligence)-powered automated response chat service on the Saison Card website.」

    The Company continued to report efforts to improve the quality of customer support through technology, including the introduction of an AI-powered automated response chat service.
  8. FY2018-Q2AdvancedAnnual report

    「The Company worked to improve the quality of customer support using advanced technology, including by introducing an AI (artificial intelligence)-powered automated response chat service on the Saison Card website.」

    The Company reported the introduction of an AI-powered automated response chat service on the Saison Card website as part of its automation of customer support through technology.
  9. FY2018-Q1First statedAnnual report

    「We have also worked to improve business efficiency by continuing to strengthen initiatives addressing receivables risk and automating customer service and back-office operations through the use of technology.」

    The Company first reported the automation of customer support and back-office operations using technology as an independent, specific initiative to improve business efficiency.
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