Impact of deteriorating performance at major partners on member acquisition and transaction volume
First written in FY2016. 3 of 20 entries say "Materialised", first in FY2021-Q1. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026Increase in new and active members and significant decrease in total membersAnnual report
「There were 1.41 million new card members, up 2.3% from the previous fiscal year, 21.80 million card members, down 6.9% from the end of the previous fiscal year, and 13.58 million annual active card members, up 0.3% from the previous fiscal year.」
In relation to member acquisition channels through partners and other parties, the numbers of new members and annual active members increased, while total card members declined 6.9% from the end of the previous fiscal year. - FY2027-H1New and active cardholders continue to decline, as does the total cardholder baseAnnual report
「As a result, the main indicators for the interim consolidated accounting period were 760,000 new cardholders, up 6.1% year on year; 21.47 million cardholders, down 1.5% from the end of the previous fiscal year; and 13.49 million annual active cardholders, down 0.8% year on year.」
New cardholders increased year on year, while the number of cardholders and annual active cardholders decreased. - FY2025Decline in new members and contraction of the member baseAnnual report
「There were 1.38 million new card members, down 19.9% from the previous fiscal year, 23.42 million card members, down 4.9% from the end of the previous fiscal year, and 13.53 million annual active card members, down 1.3% from the previous fiscal year.」
In relation to member acquisition channels through partners and other parties, the numbers of new members, total members and annual active members all declined. - FY2025-H1Decline in new members and contraction of the member baseAnnual report
「Following the implementation of the measures described above, the key indicators for the interim consolidated accounting period were 630,000 new card members, down 23.2% year on year, 24.00 million card members, down 2.5% from the end of the previous fiscal year, and 13.62 million annual active card members, down 1.0% year on year.」
Regarding risks associated with member acquisition channels through partners and other parties, the numbers of new members, total members and annual active members all declined. - FY2024Increase in new members, decline in total members and decline in active membersAnnual report
「There were 1.72 million new card members, up 1.2% from the previous fiscal year, 24.62 million card members, down 1.6% from the end of the previous fiscal year, and 13.72 million annual active card members, down 0.7% from the previous fiscal year.」
Although the number of new card members increased, total card members and annual active card members declined. - FY2024-Q3Increase in new members, decline in total members and decline in active membersAnnual report
「Following the implementation of the measures described above, the key indicators for the cumulative third quarter and as of the end of the third quarter were 1.25 million new card members, up 2.0% year on year, 24.71 million card members, down 1.3% from the end of the previous fiscal year, and 13.73 million annual active card members, down 2.2% year on year.」
Although the number of new card members increased, card members and annual active card members declined, and the contraction of the member base through member acquisition channels continued. - FY2024-Q2Slight decrease in new members, decline in total members and decline in active membersAnnual report
「There were 820,000 new card members, down 0.2% year on year, 24.82 million card members, down 0.8% from the end of the previous fiscal year, and 13.76 million annual active card members, down 2.1% year on year.」
The number of new card members declined slightly year on year, while card members and annual active card members also declined. - FY2024-Q1Slight increase in new members, decline in total members and decline in active membersAnnual report
「Following the implementation of the measures described above, the key indicators for the cumulative first quarter and as of the end of the first quarter were 380,000 new card members, up 1.2% year on year, 24.90 million card members, down 0.5% from the end of the previous fiscal year, and 13.72 million annual active card members, down 1.8% year on year.」
The number of new card members increased slightly year on year, while card members and annual active card members declined. - FY2023Increase in new members and decline in active membersAnnual report
「There were 1.70 million new card members, up 11.9% from the previous fiscal year, 25.03 million card members, down 1.4% from the end of the previous fiscal year, and 13.81 million annual active card members, down 0.5% from the previous fiscal year.」
Although new members increased, total card members and annual active card members declined. The impact on member acquisition channels through partners remains. - FY2023-Q3Recovery in new and active members and continued decline in total membersAnnual report
「Following the implementation of the measures described above, the key indicators for the cumulative third quarter and as of the end of the third quarter were 1.23 million new card members, up 13.6% year on year, 25.03 million card members, down 1.4% from the end of the previous fiscal year, and 14.04 million annual active card members, up 1.2% year on year.」
The numbers of new card members and annual active card members increased year on year, while total card members declined from the end of the previous fiscal year. - FY2023-Q2Recovery in new and active members and continued decline in total membersAnnual report
「Following the implementation of the measures described above, the key indicators for the cumulative second quarter and as of the end of the second quarter were 820,000 new card members, up 21.4% year on year, 25.16 million card members, down 0.9% from the end of the previous fiscal year, and 14.06 million annual active card members, up 1.4% year on year.」
The numbers of new card members and annual active card members increased year on year, while total card members declined from the end of the previous fiscal year. - FY2023-Q1Recovery in new and active members and decline in total membersAnnual report
「Shopping transaction volume was ¥1.2792 trillion, up 12.5% year on year, card cash advance transaction volume was ¥42.6 billion, up 0.9% year on year, the balance of shopping revolving credit was ¥386.8 billion, up 0.9% from the end of the previous fiscal year, and the card cash advance balance was ¥183.0 billion, down 0.1% from the end of the previous fiscal year.」
Transaction volume and the revolving credit balance increased. In terms of members, new card members recovered to 370,000 and annual active card members to 13.97 million, while card members declined to 25.21 million. - FY2022-Q3Increase in new members and continued declines in total and active membersAnnual report
「Although the business continued to be affected by shortened business hours to prevent the spread of COVID-19 and requests to refrain from nonessential, nonurgent outings and travel, the key indicators for the cumulative third quarter and as of the end of the third quarter, following the implementation of the measures described above, were 1.08 million new card members, up 18.2% year on year, 25.44 million card members, down 1.0% from the end of the previous fiscal year, and 13.87 million annual active card members, down 2.9% year on year.」
The number of new card members increased year on year, while total card members and annual active card members continued to decline. - FY2022-Q2Increase in new members and continued declines in total and active membersAnnual report
「Although the business continued to be affected by shortened business hours to prevent the spread of COVID-19 and requests to refrain from nonessential, nonurgent outings and travel, the key indicators for the cumulative second quarter and as of the end of the second quarter, following the implementation of the measures described above, were 680,000 new card members, up 18.3% year on year, 25.51 million card members, down 0.8% from the end of the previous fiscal year, and 13.87 million annual active card members, down 4.6% year on year.」
The number of new card members turned to year-on-year growth, while total card members and annual active card members continued to decline. - FY2022-Q1Recovery in new members and declines in total and active membersAnnual report
「There were 280,000 new card members, up 54.0% year on year, 25.57 million card members, down 0.5% from the end of the previous fiscal year, and 13.93 million annual active card members, down 5.3% year on year.」
Although the impact on the member base associated with the closure of partner retail facilities and other factors remained, the number of new card members recovered year on year. Total card members and annual active card members continued to decline. - FY2021-Q3MaterialisedAnnual report
「Meanwhile, due to the closure of partner retail facilities and the effects of requests to refrain from going out associated with COVID-19, the key indicators for the cumulative third quarter and as of the end of the third quarter were 910,000 new card members, down 33.3% year on year, 25.80 million card members, down 2.3% from the end of the previous fiscal year, and 14.29 million annual active card members, down 4.6% year on year.」
The impact on major member acquisition channels continued due to the closure of partner retail facilities and other factors, and the numbers of new members, total members and annual active members declined. - FY2021-Q2MaterialisedAnnual report
「Meanwhile, due to the closure of partner retail facilities and the effects of requests to refrain from going out associated with COVID-19, the key indicators for the cumulative second quarter and as of the end of the second quarter were 570,000 new card members, down 38.0% year on year, 25.95 million card members, down 1.7% from the end of the previous fiscal year, and 14.53 million annual active card members, down 2.4% year on year.」
The impact on major member acquisition channels continued through the closure of partner retail facilities and other factors, and the numbers of new members, total members and annual active members declined. - FY2021-Q1MaterialisedAnnual report
「Meanwhile, due to the closure of partner retail facilities and the effects of requests to refrain from going out associated with COVID-19, the key indicators for the cumulative first quarter and as of the end of the first quarter were 180,000 new card members, down 59.9% year on year, 26.06 million card members, down 1.3% from the end of the previous fiscal year, and 14.71 million annual active card members, down 1.2% year on year.」
Through the closure of partner retail facilities and other factors, the previously identified risk to major member acquisition channels materialized, and the numbers of new members, total members and annual active members declined. - FY2018RestatedAnnual report
「In the credit services business, we have partnerships with numerous companies and organizations through agreements for issuing partner cards, merchant agreements and other arrangements. However, deteriorating performance at these partners may adversely affect the performance and financial position of our Group.」
The risk that declining customer traffic and sales at partners may affect member acquisition and transaction volume continues to be disclosed. - FY2016First statedAnnual report
「Deteriorating performance at partners may adversely affect the performance and financial position of our Group. For example, a decline in customer traffic and sales at partner retailers, which are important channels for acquiring our card members, may lead to weak member acquisition and sluggish transaction volume, and consequently have a negative impact on operating revenue.」
The disclosure covers exposure through both card issuance and merchant agreements with partner retailers and equity investments in those companies.