Customer-First Management
First written in FY2017-Q1. 11 of 12 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
18 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「The Group’s management policies are “customer first,” “mutual prosperity,” “respect for people,” “sound management,” and “creativity and ingenuity.” Among these, we place “customer first” at the center of our policies, and by seeking to improve customer satisfaction, we will strive to remain a Group supported by customers and achieve sustained expansion and development.」
Reiterated the policy of placing customer first at the center of management policy and seeking to remain a Group supported by customers through higher customer satisfaction. - FY2025RestatedAnnual report
「The Group’s management policies are “customer first,” “mutual prosperity,” “respect for people,” “sound management,” and “creativity and ingenuity.” Among these, we place “customer first” at the center of our policies, and by seeking to improve customer satisfaction, we will strive to remain a Group supported by customers and achieve sustained expansion and development.」
Reiterated the policy of placing customer first at the center of management policy and seeking to remain a Group supported by customers through higher customer satisfaction. - FY2024RestatedAnnual report
「The Group’s management policies are “customer first,” “mutual prosperity,” “respect for people,” “sound management,” and “creativity and ingenuity.” Among these, we place “customer first” at the center of our policies, and by seeking to improve customer satisfaction, we will strive to remain a Group supported by customers and achieve sustained expansion and development.」
Reiterated the policy of placing customer first at the center of management policy and seeking to remain a Group supported by customers through higher customer satisfaction. - FY2020RestatedAnnual report
「The Group’s management policies are “customer first,” “mutual prosperity,” “respect for people,” “sound management,” and “creativity and ingenuity.” Among these, we place “customer first” at the center of our policies and」
Reiterated the policy of placing customer first at the center of management policy. - FY2019-Q2RestatedAnnual report
「Under the Plan, to compete successfully in the market and achieve sustainable growth despite our relatively small scale as a department store operator, we will enhance our customer policy by increasing the number of “Matsuya fans” and deepening our relationships with them, thereby responding swiftly to a rapidly changing environment and working to enhance corporate value.」
Reiterated the customer policy of enhancing corporate value by expanding the Matsuya fan base and strengthening relationships with Matsuya fans. - FY2018RestatedAnnual report
「The Group’s management policies are “customer first,” “mutual prosperity,” “respect for people,” “sound management,” and “creativity and ingenuity.” Among these, we place “customer first” at the center of our policies and」
Reiterated the policy of placing customer first at the center of management policy. - FY2018-Q3RestatedAnnual report
「As the company approaches its 150th anniversary in FY2019, in conjunction with the formulation of the medium-term management plan, we established “Mastering Ginza 150” as a new vision for the department store business based on our management policy of “customer first,” and」
Reiterated the policy of making customer first the foundation of the medium-term plan and the department store business vision. - FY2018-Q1RestatedAnnual report
「As the company approaches its 150th anniversary in FY2019, in conjunction with the formulation of the medium-term management plan, we established “Mastering Ginza 150” as a new vision for the department store business based on our management policy of “customer first,” and」
Reiterated the policy of making customer first the foundation of the medium-term plan and the department store business vision. - FY2017RestatedAnnual report
「In addition, based on our management policy of “customer first,” we established “Mastering Ginza 150” as a new vision for the department store business and」
Reiterated the policy of making customer first the foundation of the medium-term plan and the department store business vision. - FY2017-Q3RestatedAnnual report
「As the company approaches its 150th anniversary in FY2019, in conjunction with the formulation of the medium-term management plan, we established “Mastering Ginza 150” as a new vision for the department store business based on our management policy of “customer first,” and」
Reiterated the management policy of customer first. - FY2017-Q2RestatedAnnual report
「Based on the management policy of “customer first,” we established “Mastering Ginza 150” as a new vision for the department store business and」
Reiterated the management policy of customer first. - FY2017-Q1First statedAnnual report
「Based on the management policy of “customer first,” we established “Mastering Ginza 150” as a new vision for the department store business and」
Stated as the management policy underlying the medium-term plan.