Reforming stores, sales floors and product assortments through three dialogues with the market, consumers and customers
First written in FY2019. 4 of 5 entries say "Restated". Latest entry: FY2020.
No other company in this theme has enough history to compare yet.
- FY2020RestatedAnnual report
「While continuing the 3 dialogues conducted this fiscal year, namely dialogues with the market, consumers and customers, we will further strengthen our product and sales capabilities.」
The policy of continuing the 3 dialogues with the market, consumers and customers and linking them to reforms in products, sales floors and sales methods was carried over into the new fiscal year. - FY2020-Q3RestatedAnnual report
「With the restoration of Shimamura’s brand strength as its theme, we aim to create stores where customers can touch products, choose them enjoyably and shop with ease, and are pursuing customer-oriented reforms in stores, sales floors and product merchandising capabilities.」
The policy of improving existing-store performance through customer-oriented reforms in stores, sales floors and product merchandising capabilities was reiterated. - FY2020-Q2RestatedAnnual report
「Against this backdrop, the Group adopted “Improving Existing-Store Performance” as its common theme for FY2019. With the restoration of the Shimamura brand as the focus, we pursued reforms to customer-focused stores and sales floors and to our merchandise composition capabilities, aiming to create stores where customers can enjoy browsing and touching products, make selections easily and shop casually.」
The framework of improving existing-store performance through customer-oriented reforms in stores, sales floors and product merchandising capabilities was reiterated. - FY2020-Q1RestatedAnnual report
「With the restoration of Shimamura’s brand strength as its theme, we are working to create stores where customers can touch products, choose them enjoyably and shop with ease, and pursuing customer-oriented reforms in stores, sales floors and product merchandising capabilities.」
Although the expression “3 dialogues” was not explicitly stated in the first-quarter text, reforms to customer-oriented stores, sales floors and product merchandising capabilities continued to be described. - FY2019First statedAnnual report
「To create stores that capitalize on the strengths of physical retail, where customers can touch products, choose them enjoyably and shop with ease, we will pursue customer-oriented reforms in stores, sales floors and product merchandising capabilities through the 3 dialogues.」
To improve existing-store performance in FY2019, a framework was first presented in a consolidated form to reform product development, sales floors, sales methods and inventory management through market research, analysis of consumer behavior and sales channels, and collection of customer and store sales results.