Shift from Goods Consumption to Experience Consumption and Diversification of Sales Channels
First written in FY2019-Q1. 4 of 21 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2018: 2 of 6 companies on the "Worse" side.
1 other company's latest entry also says "Other".
- FY2026Update: accelerating omnichannel operations amid high prices and frugalityAnnual report
「In addition, rapid responses to changes are required, including growing interest in sustainable products and the acceleration of omnichannel initiatives combining brick-and-mortar stores and e-commerce.」
While consumers remained cost-conscious regarding essential goods, growing interest in sustainable products and the acceleration of the integration of brick-and-mortar stores and e-commerce continued as structural changes in the retail environment. - FY2025Full-year update: omnichannel retail and frugality coexistAnnual report
「On the sales front, omnichannel initiatives combining brick-and-mortar stores and e-commerce are expected to accelerate.」
The coexistence of a return to brick-and-mortar stores and the shift to e-commerce continued, with omnichannel initiatives such as in-store pickup and integration with the online store remaining an operating prerequisite. - FY2024-Q3Weak consumer spending and the continued inclination to saveAnnual report
「Domestic consumer conditions remained weak, with consumer spending in October declining year on year for the eighth consecutive month, due to soaring fresh-food prices caused by extreme heat and the government’s electricity and gas subsidies being halved in October.」
Although the shift back to brick-and-mortar stores is progressing, consumer spending remains below the previous year and consumers continue to favor saving amid soaring food prices and reduced subsidies. - FY2024-Q2Greater detail on the return to physical stores and inflationary constraintsAnnual report
「The lifting in May of behavioral restrictions introduced to prevent the spread of infection brought foot traffic during the summer holidays and the Obon period back to normal pre-pandemic levels nationwide. Meanwhile, real wages in July were below the previous year for the 16th consecutive month because of higher prices」
The lifting of behavioral restrictions brought foot traffic during the summer holidays and Obon period back to normal levels, while real wages continued to fall below the previous year. - FY2024-Q1Update on the return to physical stores following the easing of behavioral restrictions and inflationary constraintsAnnual report
「On the sales side, demand for physical stores has risen again as behavioral restrictions have eased, and companies are accelerating the integration of stores and online channels into omnichannel operations.」
In addition to the expansion of EC and contactless operations during the infectious disease outbreak, the recovery in demand for physical stores following the easing of behavioral restrictions and the acceleration of store-online integration were recorded. - FY2023Update on the consumer environment, including omnichannel retail and demand for sustainable productsAnnual report
「On the sales side, demand for physical stores has risen again as behavioral restrictions have eased, and companies are accelerating the integration of stores and online channels into omnichannel operations.」
In addition to the expansion of EC and diversification of sales channels, the recovery in demand for physical stores following the easing of behavioral restrictions and the acceleration of store-online integration were recorded. - FY2023-Q3Update on the consumer environment as foot traffic recovered and prices roseAnnual report
「The number of new COVID-19 cases declined from September, and the government's travel-support measures began in October, increasing foot traffic nationwide. Consumer spending in October exceeded the previous year for the fifth consecutive month. Meanwhile, real wages in October declined year on year for the seventh consecutive month because of surging electricity and food prices」
While the easing of behavioral restrictions and travel-support measures led to a recovery in foot traffic and consumer spending, surging electricity and food prices and declining real wages were recorded as new constraints. - FY2023-Q2Update on the recovery in consumption and the difficult environment caused by higher prices and the infectious disease outbreakAnnual report
「With the first summer holiday period without behavioral restrictions in 3 years, demand for travel and returning to one's hometown recovered and foot traffic increased nationwide, causing consumer spending in July to exceed the previous year for the second consecutive month. Meanwhile, real wages in July declined year on year for the fourth consecutive month because of surging electricity and food prices」
Regarding consumer behavior during the infectious disease outbreak, the recovery in demand for travel and returning to one's hometown and in foot traffic following the lifting of behavioral restrictions was noted, while higher prices and declining real wages were recorded as new constraints on consumption. - FY2022Update on changes in the consumption and sales environmentAnnual report
「Demand for sustainable products is rising rapidly as consumers become more aware of environmental and human rights issues in supply chains. On the sales side, the outlook for a recovery in inbound demand remains uncertain, while the EC penetration rate in the apparel market continues to rise during the COVID-19 pandemic, and the integration of physical stores and EC sites into an omnichannel model is expected to advance further.」
In addition to the previous expansion of EC and diversification of sales channels, awareness of environmental and human rights issues in supply chains, demand for sustainable products, and the integration of physical stores and EC into an omnichannel model were explicitly identified. - FY2022-Q3Update on the consumer environment during the infectious disease outbreakAnnual report
「Although clothing sales have shown signs of recovery, they have not returned to the level of the year before last. Changes in lifestyles during the COVID-19 pandemic continue to affect consumer behavior and are becoming entrenched.」
It was recorded that lifestyle changes becoming entrenched during the infectious disease outbreak continued to affect consumer behavior, and that clothing sales were recovering but had not returned to pre-pandemic levels. - FY2022-Q2Update on the consumer environment during the infectious disease outbreakAnnual report
「During the cumulative second quarter of the current consolidated accounting period, Japan's consumer environment remained difficult. Two declarations of a state of emergency continued to prompt requests to refrain from nonessential outings and travel, returning to one's hometown and tourism. With no government measures to stimulate consumption as in the previous year, the recovery in personal consumption slowed, particularly for services such as food service and accommodation, while clothing sales remained difficult even compared with the year before last.」
It was recorded that the recovery in personal consumption slowed because of declarations of a state of emergency, requests for voluntary restraint and the absence of consumption-stimulus measures like those implemented the previous year, while the difficult environment for clothing sales continued. - FY2021Update on changes in consumption and sales formats during the infectious disease outbreakAnnual report
「The environment surrounding the retail industry changed dramatically during the year of the COVID-19 pandemic. Best-selling products shifted from those used outside the home to those used inside the home, while sales formats and payment methods shifted from face-to-face to contactless. In consumer behavior, EC usage increased as people spent more time at home, while the use of suburban and nearby stores increased relative to stores in central urban areas and distant locations.」
In addition to the previous diversification of sales channels, specific changes in product demand, contactless sales and payments, EC usage, and the use of suburban and nearby stores during the infectious disease outbreak were recorded. - FY2021-Q3Expansion of new demand during the infectious disease outbreakAnnual report
「At the same time, a new form of consumer behavior known as stay-at-home consumption expanded, and consumers' preference for cleanliness also increased as a disease-control measure. The creation of new demand led to a significant increase in sales of products responding to these needs.」
In addition to the previous diversification of sales channels, stay-at-home consumption, a stronger preference for cleanliness, the creation of new demand and increased sales of products responding to that demand were recorded. - FY2021-Q2Greater detail on changes in consumer behavior during the infectious disease outbreakAnnual report
「In June, ¥100,000 in benefits per person had a certain effect on the recovery of personal consumption, but the effect was not sustained. In July, measures to stimulate consumption were introduced through the Go To campaign, while pressure to refrain from returning to one's hometown or traveling intensified」
During the infectious disease outbreak, a temporary recovery in consumption driven by benefit payments and changes in consumer behavior caused by restrictions on going out and traveling were presented together. - FY2021-Q1Expansion of changes in consumer behavior and lifestylesAnnual report
「Meanwhile, consumer behavior and lifestyles underwent major changes, including the expansion of stay-at-home consumption and internet consumption and the adoption of telework by companies.」
In addition to the previous diversification of sales channels, changes in consumer behavior and lifestyles resulting from stay-at-home consumption, internet consumption and the adoption of telework in response to the infectious disease were recorded. - FY2020Expansion of changes in consumption and sales channelsAnnual report
「The environment surrounding the retail industry is seeing further diversification of sales channels, with physical stores and EC sites competing intensely across traditional boundaries. In addition, the market size of CtoC transactions and subscriptions, including fixed-fee services, is expanding, while mobile payments, electronic money and other cashless payment methods are gaining share.」
In addition to the shift from consuming goods to consuming experiences and the diversification of sales channels, CtoC transactions, subscriptions, mobile payments, electronic money, ethical consumption and the influence of social media were newly recorded. - FY2020-Q2RestatedAnnual report
「According to the Japan Business Federation, summer bonuses at major companies in 2019 fell by approximately 3% from the previous year, marking the first decline in 2 years, and consumers' inclination to save is increasing.」
The decline in summer bonuses at major companies and the strengthening of consumers' inclination to save continued to be presented as structural changes in the consumer environment. - FY2019RestatedAnnual report
「The environment surrounding the retail industry is seeing further diversification of sales channels, and internet shopping via smartphones has become commonplace. At physical stores, systems aimed at reducing labor, including unmanned stores using sensor technology and IC tags and cashless payment systems, are also becoming increasingly sophisticated.」
The diversification of sales channels and smartphone shopping, together with unmanned stores, IC tags and cashless payments, were recorded as structural changes in the sophistication of store systems. - FY2019-Q3RestatedAnnual report
「In the consumer environment, the shift from consuming goods to consuming experiences is advancing, and general consumers' attitudes toward owning goods are changing. Unlike the previous emphasis on protecting household finances and saving, the diversification of consumer spending patterns and increasingly stringent selection of necessary versus unnecessary purchases are factors weighing on personal consumption.」
The shift from consuming goods to consuming experiences, the diversification of consumption patterns, and increasingly stringent selective consumption continued to be recorded as structural changes in the consumer environment. - FY2019-Q2RestatedAnnual report
「In the consumer environment, the shift from the consumption of goods to the consumption of experiences is progressing, and general consumers' attitudes toward owning goods are changing. Unlike the previously observed focus on protecting household finances and saving, the diversification of consumer spending patterns and more rigorous selection of necessary and unnecessary purchases are acting as brakes on personal consumption.」
In addition to the shift from consuming goods to consuming experiences, the diversification of consumption patterns and increasingly stringent selective consumption continued to be recorded. - FY2019-Q1First statedAnnual report
「In the consumer environment, the shift from consuming goods to consuming experiences is advancing, and general consumers' attitudes toward owning goods are changing. As the environment surrounding the retail industry changes even more rapidly and sales channels using the internet become increasingly diverse, retailers are required to respond sensitively to changes in consumer behavior and build businesses with a view to the future.」
Changes in consumers' attitudes toward ownership, the shift from consuming goods to consuming experiences, and the diversification of internet-based sales channels were recorded for the first time as structural changes in the environment surrounding the retail industry.