Decline in visitor numbers and average spending per customer at hot-spring facilities
First written in FY2018-Q1. 11 of 26 entries say "Mitigated", first in FY2022-Q3. Latest entry: 2026-11-12.
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- FY2026-H1MitigatedAnnual report
「The hot-spring facility business actively held heat-wave events and yoga classes, increasing visitor numbers, but」
The risk of declining visitor numbers at the hot-bath facilities eased during the interim period due to heat-wave events and yoga classes. However, increases in utilities and other costs are putting pressure on profit. - FY2025-H1MitigatedAnnual report
「Although visitor numbers increased as a result of holding events and expanding dining and ancillary facilities, higher operating costs due to rising resource prices resulted in revenue of ¥147 million, up 7.2% year on year, and operating income of ¥15 million, down 2.1% year on year.」
Visitor numbers and revenue increased due to events and the expansion of dining and ancillary facilities, easing the risk of declining visitor numbers during the interim period. However, rising resource prices are putting pressure on profit. - FY2024-Q3MitigatedAnnual report
「In addition to absorbing the increase in operating costs resulting from higher resource prices through a price revision in the previous fiscal year, recovery in dining-related usage following the reclassification of COVID-19 as a Class 5 infectious disease increased revenue to ¥215 million, up 8.7% year on year, and operating income to ¥30 million, up 117.8% year on year.」
Recovery in dining-related usage following the reclassification of COVID-19 as a Class 5 infectious disease and other factors resulted in revenue from the hot-bath facilities business increasing 8.7% and operating income increasing 117.8%. - FY2023MitigatedAnnual report
「Although we revised prices for the second consecutive year due to higher operating costs resulting from surging resource prices, visitor numbers were maintained, supported by the relaxing effect of the facilities in relieving the stress of self-restraint during the pandemic and the nationwide sauna boom. Revenue was ¥276 million, up 15.9% year on year, and operating income was ¥29 million, up 7.2% year on year.」
While resource prices surged and prices were revised, visitor numbers were maintained amid the sauna boom and other factors, with revenue and operating income in the hot-bath facilities business exceeding the previous year’s levels. - FY2023-Q3MitigatedAnnual report
「Although we revised prices due to higher operating costs resulting from surging resource prices, visitor numbers were maintained as the nationwide sauna boom continued. Revenue was ¥198 million, up 19.7% year on year, and operating income was ¥13 million, up 21.0% year on year.」
While operating costs increased due to surging resource prices, prices were revised and visitor numbers were maintained amid the sauna boom, with revenue and operating income exceeding the previous year’s levels. - FY2023-Q2MitigatedAnnual report
「Visitor numbers increased as COVID-19 countermeasures were reviewed and the nationwide sauna boom continued. Revenue was ¥123 million, up 24.2% year on year, and operating income was ¥9 million, up 1,523.1% year on year.」
The review of infection-control measures and the sauna boom increased visitor numbers, with revenue up 24.2% and operating income up 1,523.1% year on year. - FY2023-Q1MitigatedAnnual report
「Visitor numbers increased amid the gradual easing of restrictions on activities related to COVID-19 and the continuing nationwide sauna boom. Revenue was ¥64 million, up 34.5% year on year, and operating income was ¥7 million, compared with an operating loss of ¥3 million in the same quarter of the previous year.」
The easing of restrictions on activities and the sauna boom increased visitor numbers, and the hot-bath facilities business moved from an operating loss in the same period of the previous year to operating income. - FY2022-Q3MitigatedAnnual report
「In the hot-bath facilities business, operations were conducted with thorough measures to prevent COVID-19 infection. Although customers continued to refrain from dining out to avoid infection risk, the number of visitors increased as infection numbers were brought under control from autumn onward and conditions became more conducive to visiting. The relaxing effect of the facilities in relieving the stress of self-restraint during the pandemic, together with the nationwide sauna boom, also contributed. Revenue was ¥165 million, up 22.3% year on year, and operating income was ¥11 million, compared with an operating loss of ¥31 million in the same quarter of the previous year.」
As infection numbers were brought under control and visitor numbers increased from autumn onward, the hot-bath facilities business moved from an operating loss in the same period of the previous year to operating income, while revenue increased 22.3%. - FY2022-Q2RestatedAnnual report
「Although the temporary suspensions of operations and reduced operating hours implemented in the previous fiscal year following the declaration of a state of emergency were not implemented this fiscal year, the tendency for customers to refrain from dining out to avoid infection risk continued. Revenue was ¥99 million, up 27.8% year on year, and operating income was ¥0 million, compared with an operating loss of ¥33 million in the same quarter of the previous year.」
Although operations were not suspended and operating hours were not reduced, customers continued to refrain from dining out to avoid infection risk. Revenue increased, and performance improved from an operating loss to zero operating income. - FY2022-Q1RestatedAnnual report
「Although there were no temporary suspensions of operations or reduced operating hours this year as there had been last year following the declaration of a state of emergency, the tendency for customers to refrain from dining out to avoid infection risk continued. Revenue was ¥47 million, up 90.3% year on year, and the operating loss was ¥3 million, compared with an operating loss of ¥25 million in the same quarter of the previous year.」
Although there were no temporary suspensions of operations or similar measures, customers continued to refrain from dining out to avoid infection risk, which remained a factor contributing to losses in the hot-bath facilities business. - FY2021-Q3RestatedAnnual report
「In the hot-bath facilities business, we planned, promoted and held various events, while working to improve customer service and service levels and increase repeat visitors. However, revenue was affected by customers refraining from dining out to avoid the risk of COVID-19 infection, as well as by the reduction of 5 facilities outside Nagano Prefecture following the business transfer two years ago, the temporary suspension of operations following the declaration of a state of emergency in April, and subsequent measures including reduced operating hours. Revenue was ¥135 million, down 71.6% year on year, and the operating loss was ¥31 million, compared with an operating loss of ¥77 million in the same quarter of the previous year.」
In addition to the reduction of 5 facilities outside Nagano Prefecture and temporary suspensions of operations and reduced operating hours, customers refraining from dining out to avoid infection risk affected the business, resulting in a 71.6% decline in revenue. - FY2021-Q2WorsenedAnnual report
「In the hot-bath facilities business, we planned, promoted and held various events at existing stores, while working to improve customer service and service levels and increase repeat visitors. However, due to the reduction in the number of stores following the transfer of the operations of 5 facilities outside Nagano Prefecture in July last year, the temporary suspension of operations at existing stores following the declaration of a state of emergency as COVID-19 spread, and subsequent measures including reduced operating hours, revenue was ¥77 million, down 80.7% year on year, and the operating loss was ¥33 million, compared with an operating loss of ¥74 million in the same quarter of the previous year.」
In addition to the reduction in the number of stores due to the transfer of the operations of 5 facilities, temporary suspensions of operations and reduced operating hours continued, resulting in an 80.7% year-on-year decline in revenue. - FY2021-Q1WorsenedAnnual report
「In the hot-bath facilities business, we planned, promoted and held various events at existing stores, while working to improve customer service and service levels and increase repeat visitors. However, due to the reduction in the number of stores following the transfer of the operations of 5 facilities outside Nagano Prefecture in July last year, the temporary suspension of operations at existing stores following the declaration of a state of emergency as COVID-19 spread, and subsequent measures including reduced operating hours, revenue was ¥25 million, down 92.9% year on year, and the operating loss was ¥25 million, compared with an operating loss of ¥50 million in the same quarter of the previous year.」
In addition to the transfer of the operations of 5 facilities, temporary suspensions of operations and reduced operating hours occurred, resulting in a 92.9% year-on-year decline in revenue from the hot-bath facilities business. - FY2020-Q3WorsenedAnnual report
「In the hot-bath facilities business, we planned, promoted and held various events at existing stores, while working to improve customer service and service levels and increase repeat visitors. However, due to the reduction in the number of stores following the transfer of the operations of 5 facilities outside Nagano Prefecture in July last year, revenue was ¥477 million, down 60.4% year on year, and the operating loss was ¥77 million, compared with operating income of ¥15 million in the same quarter of the previous year.」
The impact of the reduction in the number of stores following the transfer of the operations of 5 facilities outside Nagano Prefecture has continued, with revenue down 60.4% year on year and the operating loss at ¥77 million. - FY2020-Q2ReframedAnnual report
「In the hot-bath facilities business, we planned, promoted and held various events at existing stores, while working to improve customer service and service levels and increase repeat visitors. However, due to the reduction in the number of stores following the transfer of the operations of 5 facilities outside Nagano Prefecture in July this year, revenue was ¥401 million, down 49.2% year on year, and the operating loss was ¥74 million, compared with operating income of ¥11 million in the same quarter of the previous year.」
The explanation has shifted from the previous focus on declining visitor numbers and average spend per customer at hot-bath facilities to a structure in which the reduction in the number of stores due to the transfer of the operations of 5 facilities outside Nagano Prefecture is the cause of the decline in revenue and the operating loss. - FY2020-Q1RestatedAnnual report
「In the hot-bath facilities business, we planned, promoted and held various events, while working to improve customer service and service levels and increase repeat visitors at each facility. However, due to a decline in average spend per customer and the restraint of some promotional activities in connection with the business transfer, revenue was ¥356 million, down 3.9% year on year,」
While average spend per customer continued to decline, the restraint of some promotional activities in connection with the business transfer also contributed, and the decline in revenue from the hot-bath facilities business has continued. - FY2019-Q3MaterialisedAnnual report
「The hot-spring facilities business actively planned, publicized and held various events, while working to improve customer service and increase repeat visitors at each facility. However, visitor numbers and average spending per customer declined due to the extreme summer heat and a trend toward warmer winters, resulting in revenue of ¥1,206 million, down 1.3% year on year.」
In the hot-bath facilities business, declines in visitor numbers and average spend per customer due to the extreme heat and tendency toward warmer winters were quantified as revenue of ¥1,206 million, down 1.3% year on year. - FY2019-Q2MaterialisedAnnual report
「In the hot-bath facilities business, we actively planned, promoted and held various events, while working to improve customer service and service levels and increase repeat visitors at each facility. However, due to a decline in visitor numbers caused by the extreme summer heat, revenue was ¥791 million, down 1.9% year on year.」
The hot-bath facilities business saw a decline in visitor numbers due to the extreme summer heat, with the impact on revenue quantified. - FY2019-Q1RestatedAnnual report
「In the hot-bath facilities business, we actively planned, promoted and held various events, while working to improve customer service and service levels and increase repeat visitors at each facility. However, due to declines in visitor numbers and average spend per customer, revenue was ¥370 million, down 2.8% year on year.」
The continued decline in visitor numbers and average spend per customer has been quantified as a decline in revenue from the hot-bath facilities business. - FY2018RestatedAnnual report
「In the hot-bath facilities business, we actively planned, promoted and held various events, while working to improve customer service and service levels and increase repeat visitors at each facility. However, due to declines in visitor numbers and average spend per customer, revenue was ¥1,692 million, down 3.2% from the previous consolidated fiscal year,」
The decline in visitor numbers and average spend per customer continued for the full year, with revenue from the hot-bath facilities business at ¥1,692 million, down 3.2% year on year. - FY2018-Q3RestatedAnnual report
「In the hot-bath facilities business, we actively planned, promoted and held various events, while working to improve customer service and service levels and increase repeat visitors at each facility. However, due to declines in visitor numbers and average spend per customer, revenue was ¥1,221 million, down 3.3% year on year,」
The decline in visitor numbers and average spend per customer in the hot-bath facilities business has continued, with the impact on revenue quantified. - FY2018-Q2RestatedAnnual report
「The hot-spring facilities business actively planned, publicized and held various events, while working to improve customer service and increase repeat visitors at each facility. However, declines in visitor numbers and average spending per customer resulted in revenue of ¥807 million, down 3.5% year on year,」
The decline in visitor numbers and average spend per customer in the hot-bath facilities business has continued, with the impact on revenue quantified. - FY2018-Q1MaterialisedAnnual report
「Revenue amounted to ¥381 million, down 4.3% year on year, due to declines in visitor numbers and average spending per customer,」
The hot-spring facilities business actually experienced declines in visitor numbers and average spending per customer, reflected in a year-on-year decline in revenue.